Desktop Support Engineer

2 weeks ago


mumbai, India ITC Infotech Full time

Job Title: Junior Desktop Support Engineer Location: Mumbai Experience: 1.6 years to 2 Years Employment Type: Full-time Working Days: 6 days (as per company policy) Interview- 1st round virtually through MS teams and 2nd round Face to face mandatory in Mumbai office. Job Overview: We are looking for a motivated and customer-focused Junior Desktop Support Engineer to join our IT team in Mumbai. The candidate will be responsible for providing first-level technical support, resolving hardware/software issues, and ensuring smooth IT operations for end-users. Key Responsibilities: Provide L1 desktop support for end-users, both on-site and remotely. Install, configure, and troubleshoot Windows OS , MS Office, and standard business applications. Diagnose and resolve issues related to desktops, laptops, printers, scanners , and other peripherals. Set up and maintain user accounts, email configurations, and network access . Ensure proper functioning of LAN, Wi-Fi, and basic network connectivity . Perform routine system checks, updates, and preventive maintenance. Log all support requests and resolutions in the ticketing system. Coordinate with L2/L3 teams for unresolved issues. Assist with IT asset management , inventory updates, and documentation. Provide support during new employee onboarding (system setup, access configuration). Required Skills & Qualifications: Bachelor’s degree in IT, Computer Science, or related field (preferred). 1–2 years of hands-on experience in desktop or IT support. Good understanding of Windows 10/11 , MS Office, and common enterprise tools. Basic knowledge of Active Directory, DNS, DHCP, and network fundamentals . Familiarity with antivirus solutions and endpoint security tools. Strong troubleshooting and analytical skills. Good communication skills and customer service orientation. Additional Preferred Skills: Experience with any helpdesk/ticketing tool (Jira, ServiceNow, Fresh service, etc.). Understanding of ITIL fundamentals. Ability to work in a fast-paced environment and handle multiple tasks



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