Customer success manager
3 days ago
We are seeking talented people to join us as we build our workforce to support our quick expansion. To join our Customer Success team in Mumbai, India, we are currently seeking a Manager-Customer Success. The position entails tight collaboration with Revenue Management and our development teams.
Why Work With Us?
At ginger Cube, our culture ensures that nothing holds you back from doing your best work and growing as quickly as you want. You’ll have the opportunity to see the impact of your work immediately while gaining exposure to different aspects of the business.
What We’re Looking For:
We are seeking talented individuals who are ready to take on challenges and thrive in a dynamic environment. We are also looking for immediate joiners who are ready to become part of our rapidly growing team and contribute to our journey.
If you’re passionate about customer success and want to be part of a company that is revolutionizing healthcare solutions, we’d love to hear from you
Job Responsibilities:
Responsible for the overall functioning of the processes including onboarding, product adoption, retention and growth.
Coordinating with the marketing department to strategize ways to increase post sales interactions with clients.
Working on new strategies around training and engagements to improve the overall customer experience, and minimize churn
Interacting with the Sales team to work on inter-departmental challenges
Monitor key KPIs around Business, Retention, Churn etc.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust and NPS
Acquire a thorough understanding of key customer needs and requirements
Experience and Education Required:
MBA or equivalent
2-5 years’ experience preferably in customer success management or customer-facing roles in Software/Saa S industry
Strong empathy for customers and a passion for customers success
Strong communication skills and business aptitude
Self-motivated team player who has fresh ideas when it comes to Saa S user adoption and customer churn mitigation
Excellent problem-solving skills
US Shift
POSITION: Manager - Customer Success
TEAM: Customer Success
LOCATION: Mumbai: Hybrid, US Shift (WFO/WFH)
-
Customer Success Manager
2 days ago
Mumbai, India Wysetek Systems Technologists Pvt. Ltd. Full timeCustomer Success ManagerOverview: As a Customer Success Manager, you will be the primary point of contact for a portfolio of key clients, ensuring their satisfaction, growth, and long-term success. This role focuses on driving customer engagement, fostering strong relationships, and delivering exceptional value to ensure the achievement of business outcomes...
-
Customer Success Manager
3 days ago
Mumbai, India Wysetek Systems Technologists Pvt. Ltd. Full timeCustomer Success ManagerOverview : As a Customer Success Manager, you will be the primary point of contact for a portfolio of key clients, ensuring their satisfaction, growth, and long-term success. This role focuses on driving customer engagement, fostering strong relationships, and delivering exceptional value to ensure the achievement of business outcomes...
-
Customer success manager
3 days ago
Mumbai, India Beco Full timeWho we are -At Beco, we’re dedicated to making sustainability accessible and convenient for all. As a fast-growing FMCG start-up, we have ambitious plans to scale rapidly over the next five years. To help us achieve this, we’re looking for a sales associate who can join us in building and growing our enterprise business, Pan India.Are you someone who-Has...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Powerweave Software Services Full timeJob OverviewWe are seeking a seasoned Customer Success Manager to join our team at Powerweave Software Services. As an Assistant Manager in the Customer Success department, you will be responsible for ensuring that our customers achieve their desired outcomes through effective relationship management and strategic support.ResponsibilitiesDevelop and execute...
-
Customer Success Manager
5 days ago
Mumbai, India gingerCube Inc. Full timegingerCube US utilizes cloud and mobile solutions to interface with hospitals, physician groups, resident programs, and scribe services, improving revenue cycle and reducing time to bill by up to 85%. Our flagship product, maxRVU , and scribe services have been widely adopted by physician groups, hospitals, and revenue cycle companies across the US. After...
-
Customer Success Manager
2 days ago
Mumbai, India Wysetek Systems Technologists Pvt. Ltd. Full timeCustomer Success ManagerOverview: As a Customer Success Manager, you will be the primary point of contact for a portfolio of key clients, ensuring their satisfaction, growth, and long-term success. This role focuses on driving customer engagement, fostering strong relationships, and delivering exceptional value to ensure the achievement of business outcomes...
-
Customer Success Manager
3 days ago
Mumbai, India Wysetek Systems Technologists Pvt. Ltd. Full timeCustomer Success ManagerOverview: As a Customer Success Manager, you will be the primary point of contact for a portfolio of key clients, ensuring their satisfaction, growth, and long-term success. This role focuses on driving customer engagement, fostering strong relationships, and delivering exceptional value to ensure the achievement of business outcomes...
-
Customer Success Manager
6 days ago
Mumbai, India Beco Full timeWho we are - At Beco, we’re dedicated to making sustainability accessible and convenient for all. As a fast-growing FMCG start-up, we have ambitious plans to scale rapidly over the next five years. To help us achieve this, we’re looking for a sales associate who can join us in building and growing our enterprise business, Pan India.Are you someone...
-
Customer Success Manager
7 days ago
Mumbai, India Beco Full timeWho we are - At Beco, we’re dedicated to making sustainability accessible and convenient for all. As a fast-growing FMCG start-up, we have ambitious plans to scale rapidly over the next five years. To help us achieve this, we’re looking for a sales associate who can join us in building and growing our enterprise business, Pan India.Are you someone...
-
Customer Success Manager
6 days ago
Mumbai, India Beco Full timeWho we are - At Beco, we’re dedicated to making sustainability accessible and convenient for all. As a fast-growing FMCG start-up, we have ambitious plans to scale rapidly over the next five years. To help us achieve this, we’re looking for a sales associate who can join us in building and growing our enterprise business, Pan India. Are you someone...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Vshr Unnati LLP Full timeJob OverviewVshr Unnati LLP is seeking a highly skilled CUSTOMER SUCCESS MANAGER to lead our IT customer success initiatives. This role will be responsible for driving customer satisfaction, retention, and growth through proactive engagement, issue resolution, and strategic guidance.
-
Customer Success Manager
5 days ago
Mumbai, India gingerCube Inc. Full timegingerCube US utilizes cloud and mobile solutions to interface with hospitals, physician groups, resident programs, and scribe services, improving revenue cycle and reducing time to bill by up to 85%. Our flagship product, maxRVU, and scribe services have been widely adopted by physician groups, hospitals, and revenue cycle companies across the US. After...
-
Customer Success Manager
5 days ago
Mumbai, India gingerCube Inc. Full timegingerCube US utilizes cloud and mobile solutions to interface with hospitals, physician groups, resident programs, and scribe services, improving revenue cycle and reducing time to bill by up to 85%. Our flagship product, maxRVU, and scribe services have been widely adopted by physician groups, hospitals, and revenue cycle companies across the US. After...
-
Customer Success Manager
5 days ago
Mumbai, India gingerCube Inc. Full timegingerCube US utilizes cloud and mobile solutions to interface with hospitals, physician groups, resident programs, and scribe services, improving revenue cycle and reducing time to bill by up to 85%. Our flagship product, maxRVU , and scribe services have been widely adopted by physician groups, hospitals, and revenue cycle companies across the US. After...
-
Customer Success Manager
2 weeks ago
Mumbai, Maharashtra, India Vshr Unnati LLP Full timeJob Description:The Customer Success Manager will lead customer onboarding, technical support, and relationship management to ensure high satisfaction levels.Key Responsibilities:Guide customers through product setup, configuration, and integration with existing systems.Conduct training sessions for customers and their teams.Act as the primary point of...
-
Customer Success Manager
2 weeks ago
Mumbai, India Servion Global Solutions Full timeCustomer Success Manager with Contact Center Experience is a must. Find the below responsibilities:1. Customer Engagement and Relationship ManagementAct as the primary point of contact for the customer, building trust and long-term relationships.Develop a thorough understanding of the customer's business goals, challenges, and objectives.Conduct regular...
-
Customer Success Manager
2 weeks ago
Mumbai, India Servion Global Solutions Full timeCustomer Success Manager with Contact Center Experience is a must. Find the below responsibilities:1. Customer Engagement and Relationship ManagementAct as the primary point of contact for the customer, building trust and long-term relationships.Develop a thorough understanding of the customer's business goals, challenges, and objectives.Conduct regular...
-
Customer Success Manager
2 weeks ago
Mumbai, India Servion Global Solutions Full timeCustomer Success Manager with Contact Center Experience is a must. Find the below responsibilities: 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term relationships. Develop a thorough understanding of the customer's business goals, challenges, and objectives. Conduct regular...
-
Customer Success Manager
3 days ago
Mumbai, India Servion Global Solutions Full timeCustomer Success Manager with Contact Center Experience is a must. Find the below responsibilities: 1. Customer Engagement and Relationship Management Act as the primary point of contact for the customer, building trust and long-term relationships. Develop a thorough understanding of the customer's business goals, challenges, and objectives. ...
-
Customer Success Manager
3 weeks ago
Mumbai, Maharashtra, India Soulflower Full timeWe are looking for a Customer Success Manager to join our team at Soulflower. In this role, you will be responsible for working cross-functionally to communicate with all stakeholders and create relationships with customers to better understand and achieve their needs.Key Responsibilities- Develop and implement strategies to improve customer satisfaction and...
