
Quality Analyst
4 days ago
Roles and ResponsibilitiesConduct quality audits, call audits, and call monitoring to ensure adherence to quality standards.Develop and maintain process documentation for quality control procedures.Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement.Collaborate with team members to resolve issues related to call quality and customer satisfaction.Provide training on quality assurance processes to new hires.Desired Candidate Profile1-6 years of experience in a BPO or call center environment.Strong understanding of Quality Audit principles and practices.Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones.Excellent analytical skills with ability to interpret data effectively.SALARY COMPENSATION : Upto 4 LPAINTERESTED CANDIDATES REACH ME ON THIS :
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Quality Analyst
2 weeks ago
Mohali, Punjab, India vineforce IT services Pvt Ltd Full time ₹ 40,896 - ₹ 4,89,696 per yearJob DescriptionVineforce IT Services Pvt Ltd is looking for the proficient Quality Analyst who can meet our client requirements. Candidates should be able Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.Quality Analyst Responsibilities:Develop and execute test plans to ensure that...
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Quality Analyst
15 hours ago
Mohali, India vineforce IT services Pvt Ltd Full timeJob Description Vineforce IT Services Pvt Ltd is looking for the proficient Quality Analyst who can meet our client requirements. Candidates should be able Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. Quality Analyst Responsibilities: Develop and execute test plans to ensure that...
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Quality Analyst
6 days ago
Mohali, Punjab, India Softweaver Technologies Full time ₹ 2,50,000 - ₹ 30,00,000 per yearWe are urgently hiring for a Quality AnalystJob Summary:We are looking for a detail-oriented and proactive Quality Analyst to join our team. The role involves ensuring the delivery of high-quality software by performing manual and automated testing, identifying bugs, and collaborating with developers to resolve issues.Key Responsibilities:Review...
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Quality Analyst
15 hours ago
Mohali, India Softweaver Technologies Full timeWe are urgently hiring for a Quality Analyst Job Summary: We are looking for a detail-oriented and proactive Quality Analyst to join our team. The role involves ensuring the delivery of high-quality software by performing manual and automated testing, identifying bugs, and collaborating with developers to resolve issues. Key Responsibilities: Review...
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Quality Analyst
2 weeks ago
Mohali, Punjab, India bCoder Castle Pvt. Ltd. Full time ₹ 900 - ₹ 4,129 per yearJob SummarybCoder castle pvt. ltd.Address:- F-250, Industrial area, Phase 8B, Sector 74, Mohali Punjab5 days working jobWe are looking for an enthusiastic and detail-oriented Quality Analyst to join our QA team. The ideal candidate will have 6 months of hands-on experience in manual testing, a strong eye for detail, and the ability to ensure product quality...
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Quality Analyst
16 hours ago
Mohali, India bCoder Castle Pvt. Ltd. Full timeJob Summary bCoder castle pvt. ltd. Address:- F-250, Industrial area, Phase 8B, Sector 74, Mohali Punjab 5 days working job We are looking for an enthusiastic and detail-oriented Quality Analyst to join our QA team. The ideal candidate will have 6 months of hands-on experience in manual testing, a strong eye for detail, and the ability to ensure product...
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Quality Analyst
2 weeks ago
Mohali, Punjab, India SPECTRAFORCE Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRoles and ResponsibilitiesConduct call audits to identify areas of improvement in customer service quality.Provide feedback to agents on their performance, highlighting strengths and weaknesses.Monitor calls using BPI tools to ensure adherence to quality standards.Perform quality monitoring activities to maintain high-quality services.Identify opportunities...
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Quality Analyst
15 hours ago
Mohali, India SPECTRAFORCE Full timeRoles and Responsibilities Conduct call audits to identify areas of improvement in customer service quality. Provide feedback to agents on their performance, highlighting strengths and weaknesses. Monitor calls using BPI tools to ensure adherence to quality standards. Perform quality monitoring activities to maintain high-quality services. Identify...
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Quality Analyst
2 weeks ago
Mohali, Punjab, India CHANDIGARH UNIVERSITY Full timeJob Summary: The Quality Analyst is responsible for ensuring the quality of customer interactions and processes in the BPO. This role involves monitoring and evaluating calls, providing feedback to improve performance, and implementing quality improvement initiatives. Key Responsibilities: Call Monitoring: Listen to and review calls for accuracy,...
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Quality Analyst
1 week ago
Mohali, Punjab, India WorksDelight Full time ₹ 2,50,000 - ₹ 40,00,000 per yearKey Responsibilities:Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.Create detailed, comprehensive, and well-structured test plans and test cases.Perform manual and automated testing to ensure product quality.Identify, record, document, and track bugs.Perform regression testing when bugs are...