Quality Analyst

4 days ago


Mohali, India TP Full time

Roles and ResponsibilitiesConduct quality audits, call audits, and call monitoring to ensure adherence to quality standards.Develop and maintain process documentation for quality control procedures.Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement.Collaborate with team members to resolve issues related to call quality and customer satisfaction.Provide training on quality assurance processes to new hires.Desired Candidate Profile1-6 years of experience in a BPO or call center environment.Strong understanding of Quality Audit principles and practices.Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones.Excellent analytical skills with ability to interpret data effectively.SALARY COMPENSATION : Upto 4 LPAINTERESTED CANDIDATES REACH ME ON THIS :


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