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Senior Analyst

1 month ago


bangalore, India Razorpay Full time
Dear All,
We are hiring for a Senior Analyst - Risk Management ( Chargeback Specialist )
Roles and Responsibilities
Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
Handle transaction queries in case of discrepancies where disputes arise from the customer.
Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
Speak to merchants or customers to understand and address queries/concerns.
Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.
Skills and Experience
2+years of experience into Chargeback as subject matter expert, knowledge about a customer support app or CRM , such as freshdesk.
Knowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.
Interpersonal skills - Friendly and pleasant demeanor over phone and email
Communication skills - Exceptional verbal and written communication
Listening skills - Understand, anticipate and resolve queries arising from various stakeholders
Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce the impact
Takes initiatives - Quickly and thoroughly solves problems when deliveries, transaction or experience do not go 100% as planned.
Note - We are looking for an immediate joiner. Interested candidate can share their CV to with necessary details CTC, ECTC, Notice Period and Current Location.