Assistant Manager
4 days ago
Assistant Manager, Customer Support Location: Reporting to: Senior Manager, Customer Support We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. We want to redefine what technology can do in this region, and we're looking for an Assistant Manager, Customer Support who can help us move even faster. This role manages 24x7 digital support operations from partner locations, ensuring service level compliance and high-quality, empathetic customer interactions. Responsibilities include driving SLAs and KPIs, monitoring and improving performance with Ops methodologies, standardizing processes, leading workforce management and onboarding, and collaborating across teams for continuous CX enhancements. The leader oversees agent engagement, complaints resolution, and regular reporting, ensuring policy adherence and ongoing improvements in customer experience. Manage 24x7 support operations across Email, Chat, and digital channels, ensuring uninterrupted service from partner locations. Drive adherence to SLAs and KPIs such as CSAT, FRT, AHT, backlog, repeat contact rate, quality, and productivity. Ensure high-quality, empathetic, and timely customer interactions through audits, CSAT monitoring, and escalation management. Partner with QA & Training to calibrate performance and upskill agents; identify development areas via performance management tools. Ensure timely hiring, onboarding, and ramp-up of agents and leads, plus adherence to workforce management protocols (rostering, shift and break planning). Represent Voice of Customer (VoC) and lead cross-functional CX initiatives. Uphold company policies, regulatory requirements, and industry standards in all complaint resolution processes. Develop and manage a robust complaints resolution team of skilled, high-performing agents. We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. Below are the key skills and qualities we value in the candidate: ~8-10 years of hands-on experience in BPO/Contact Center operations, preferably in Quick Commerce or Ecommerce. ~ Proven track record in managing high-volume, multi-channel support operations. ~ Experience with tools like Zoho, Freshdesk (CRM), QA and analytics etc ~ Solid skills in MIS reporting, SLA governance, and process compliance ~ Excellent English communication (both written, oral) and stakeholder management skills. ~ Strong analytical and crisis management capabilities. ~ Meticulous attention to detail, with the ability to identify problems, perform deep dives to gather insights, and craft data-driven solutions. ~ Solid project management skills and ability to create micro projects to achieve key objectives ~ Meticulous planning, drive for execution, relentless pursuit and eagerness ~ Excellent data analysis skills, including data extraction using SQL, data modeling, and documentation Who will excel
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Assistant Manager Finance
4 days ago
Bangalore, India Vaibhav Vyapaar Full time € 9,00,000 - € 13,00,000Form filling is MANDATORY Job Title : Assistant Manager - Finance Job Application Form :- Location: Envision Technology Center, Nallurhalli, Whitefield, Bangalore Mode of Work : Work from Office Experience Level: • 1-2 Years (Post qualification) Educational Qualification : Chartered Accountant (qualified) Mandatory: • Good understanding of accounting...
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Assistant Bid Manager
2 weeks ago
bangalore, India Mastek Full timeRole Purpose To support the bid management team in preparing, coordinating, and submitting high-quality proposals and Presentations for public and private sector clients across the US, UK and EU. The Assistant Bid Manager will work closely with sales, delivery, and subject matter experts to ensure timely and compliant submissions aligned with strategic...
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Assistant Sales Manager
5 days ago
bangalore, India LogFix SCM Solutions Pvt Ltd Full timeJob Description Job Title: Assistant Sales Manager Location: Chennai Department: Sales & Marketing Experience: 4 to 6yrs Salary Range: ₹4 – 6LPA Notice Period: 15 days Note: Kindly drop your CV- Position Overview The Assistant Sales Manager will support sales growth initiatives for Aluminium Expansion Joints (AEJ) and related industrial products. The...
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Assistant Manager Finance
3 days ago
bangalore, India Yuma Energy Full timeMagna Yuma Pvt Ltd.Job Description: Assistant Manager - FinanceLocation: Bangalore, India (On-site)Domain: Accounting and FinanceRole Summary:We are seeking a detail-oriented and highly motivated Assistant Manager - Finance to join our finance team. The ideal candidate will play a key role in managing financial operations, ensuring statutory compliance, and...
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Assistant Manager Sales
2 weeks ago
Bangalore, India factori.com Full time € 30,000Job Description for the role of Asst Manager – Inside Sales com, a part of Sushine Exports Private Limited, where we bridge the gap between global businesses and India's rich manufacturing prowess. we are a revolution that simplifies the procurement process for businesses worldwide by offering a diverse array of 'Made in India' products. com, we venerate...
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Assistant Sales Manager
4 days ago
bangalore, India The Leela Bhartiya City Bengaluru Hotel Conventions Residences Full timeCompany Description The Leela Bhartiya City Bengaluru is part of a 125-acre mixed-use complex within the serene and modern Bhartiya City. The property features luxury residences, a grand convention center, fine dining, retail spaces, entertainment, and commercial hubs. Conveniently located just 30 minutes from Kempegowda Airport, the hotel offers proximity...
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Assistant Manager Collections
2 weeks ago
Bangalore, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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Assistant Sales Manager
2 weeks ago
Bangalore, India DSS Imagetech Pvt Ltd Full timePosition Title: Senior Sales Executive / Assistant Manager NeoDx Biotech Labs Pvt. part of the DSS Group, focuses on innovation and precision in molecular diagnostics, offering advanced diagnostic kits and solutions for accurate disease detection and management. We are seeking an experienced Senior Sales Executive / Assistant Manager to drive business...
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Assistant Manager Finance
6 days ago
bangalore, India Vaibhav Vyapaar Full timeForm filling is MANDATORYJob Title: Assistant Manager - FinanceJob Application Form :- https://forms.gle/b8sZfJTvF15bJk978Location: Envision Technology Center, Nallurhalli, Whitefield, Bangalore Mode of Work: Work from Office Experience Level:• 1-2 Years (Post qualification)Educational Qualification: Chartered Accountant (qualified)Mandatory:• Good...
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Assistant Manager Finance
5 days ago
bangalore, India Vaibhav Vyapaar Full timeForm filling is MANDATORY Job Title : Assistant Manager - Finance Job Application Form :- Location: Envision Technology Center, Nallurhalli, Whitefield, Bangalore Mode of Work : Work from Office Experience Level: • 1-2 Years (Post qualification) Educational Qualification : Chartered Accountant (qualified) Mandatory: • Good understanding of...
