Product Manager
3 weeks ago
Pro-Manage: Product ManagerAbout Pro-Manage Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multilocation enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more. Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through an AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requeststo localservice SMBs every day in 40 cities. Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years. Pro-Manage and Sulekha have three of the well-regarded firms as their investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore). Job Description & Expectations We are looking for highly entrepreneurial and creative Product Development Leaders to help innovate, develop and iterate product features for Pro-Manage. In this position, you will (yes, it is a big list but imagine how much you will learn):Assume responsibility for the success of an Epic (related set of features) of Pro-Manage by innovating and developing them to launch and, most importantly, ensuring the use of the Epic feature set by clientsBe the Epic evangelist and subject matter expert to the technical/developer communityFurther, assume secondary responsibility for customer acquisition/retention/growth and for broader platform innovation based on continuous discovery of customer needs.Assume responsibility for the use of the platform by customers and will analyze them consistently and constantly to understand customer preferences and pain points to develop responsive product featuresUnderstand both stated and latent customer needs using the state-of-the-art continuous discovery and customer journey tracking to specify and enhance product featuresWork closely with Marketing, Customer Success, Business Development and Technology teams to create a delightful and unified customer experience and journey from a prospect to a highly valuable customer.Evaluate competitive product/service offerings and draw the best features to incorporate in our own product offeringEvaluate enabling technologies to improve our product featuresProvide internal and customer training on how to use the productDefine success criteria for testing and product acceptance.Facilitate the creation and maintenance of proper product documentation The position is based in our headquarters in Chennai.Experience, Expertise and Qualifications2+ years of proven experience and expertiseDigital product development, preferably for consumer internet or SaaS platformsHands-on experience in developing user stories, customer journeys and detailed product specificationsWorking closely and collaboratively with technology teams to deliver product features with quality on timeUnderstanding of principles of continuous discovery and agile product development methodsUnderstanding of usability and design thinking principles to develop delightful productsInclination and capability to analyze platform or product usage by customers to develop responsive features.Technical skillsOutstanding analytical skills of developing insights from data using tools such as Excel, Tableau, R, SPSSOutstanding Excel skillsStrong communication skills, both in spoken and written modesAbility to explain features and benefits thereof to others in the teamHigh level of comfort with technology and systemsProduct management skillsStructured forecastingSystematic funnel development and prospect follow-up processesExperience using CRM and systematically logging all business development dataPersonal skills o Inquisitive, creative, exploring, adventurousOrientation to see the world as full of possibilities…a “Why not?” impulseResult- and outcome-orientationHigh degree of enthusiasm, dynamism and drive to succeedCapacity of hard work and perseveranceMaturity to collaborate with peers to achieve overall success Academic qualifications requiredMBA from a Top 30 CollegeBachelor’s degree in computer science engineering from a reputed collegeSome experience programming a definite plus What Pro-Manager Offers YouOpportunity to develop cutting-edge digital SaaS product development expertiseDevelop competence in marketing, business development, customer success and technologyHighly entrepreneurial and aspirational work environment that inspires and challengesCollaborative and fun work environmentLearning and development program to help you develop skillsWell-define career path and progression trackingProgressive, nurturing and respectful work cultureCompensation plus incentives plus stock option
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