Product Manager

4 weeks ago

Chennai, Tamil Nadu, India Athenahealth Full time

About the Role

We are seeking a skilled Product Manager to join our Collector Billing Rules Zone within our Product Management organization. As a Product Manager, you will be responsible for defining and delivering product features that meet the needs of our customers.

Key Responsibilities

  • Serve as Product Owner for scrum teams covering assigned product area
  • Coordinate and contribute to the definition of assigned product area
  • Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility
  • Define epics and user stories, clearly articulating business requirements for the problems we are aiming to solve - including UX/CX/Support requirements
  • Work closely with Engineering leads, Architects and manage customer expectations, escalations and product issues, mitigate challenges and improve customer satisfaction.
  • Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement – Requesting analyses to inform backlog
  • Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints
  • Partner with Product Management leaders to drive portfolio and product strategy and to be the voice of product decisions within the organization
  • Support feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications
  • Engage with other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions

Requirements

  • Bachelor's Degree or equivalent experience in Product Management
  • 5+ years of product management experience
  • Prior experience with working on healthcare is a plus
  • Strong problem-solving skills, solutioning mindset & design-thinking techniques
  • Experience working with stakeholders in a business environment across cross-functional groups
  • Understanding of product management best practices, including agile development environments
  • Demonstrated success at driving results in a fast-paced environment and managing simultaneously competing priorities
  • Ability to quickly learn and adapt to customer and business asks
  • Excellent verbal and written communication skills
  • Technical knowledge in software development, maintenance and production support is a plus

About athenahealth

Our Vision

To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our Culture

We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our Benefits

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

Our Locations

From an historic, 19th-century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams.

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