Bcm helix itsm implementation expert

4 days ago

Pune, India Technocratic Solutions Full time

Job Title: BMC Helix ITSM Implementation Expert Location: Noida/Pune Experience: 9+ years Job Description: We are seeking an experienced BMC Helix ITSM Implementation Expert with 9+ years of hands-on experience in deploying, supporting, and enhancing ITSM modules on the BMC Helix platform (version 21.02 and above). The ideal candidate will have a strong background in implementing best practices and troubleshooting complex ITSM solutions. Key Responsibilities: - Lead and manage the implementation and support of BMC Remedy/Helix ITSM modules such as: - Incident Management - Change Management - Problem Management - Work Order Management - Service Request Management - CMDB (Configuration Management Database) & Knowledge Management - Perform fine-tuning of Helix ITSM configurations, adhering to industry best practices. - Lead the Digital Workplace (DWP) catalog creation, Smart IT, and TSP (Third-Party Services) integrations. - Develop and maintain Smart Reporting and Helix Dashboards for real-time business insights. - Manage Helix Import Tools for data migration, including importing/exporting data and performing data analysis. - Configure, deploy, and support CMDB to ensure accurate configuration item (CI) management and relationships. - Oversee and assist with the integration of BMC Helix ITSM with third-party applications. - Utilize your deep understanding of ITIL processes to ensure the alignment of solutions with IT service management best practices. - Support the full software development life cycle: analysis, design, coding, testing, and promotion. - Provide support in server and cloud environments to ensure optimal ITSM functionality across platforms. Required Skills and Experience: - 9+ years of experience in BMC Helix ITSM implementations, configurations, and support. - Strong hands-on expertise in the Helix ITSM modules (Incident, Change, Problem, Service Request, CMDB, and Knowledge Management). - Proven experience in DWP catalog creation, Smart IT, TSP integrations, and Smart Reporting. - Extensive knowledge of ITIL processes and their implementation within the Helix platform. - Solid experience with data migration, data analysis, and tools for importing/exporting data on BMC Helix. - Strong troubleshooting skills and the ability to fine-tune configurations based on best practices. - Familiarity with server and cloud environments to ensure smooth integration and operation of ITSM modules. - Strong communication skills and ability to work in cross-functional teams. - Experience in leading implementations and providing ongoing support for ITSM solutions.

  • BCM Helix ITSM Implementation Expert

    5 days ago

    Pune, India Technocratic Solutions Full time

    Job Title: BMC Helix ITSM Implementation Expert Location: Noida/Pune Experience: 9+ years Job Description:We are seeking an experienced BMC Helix ITSM Implementation Expert with 9+ years of hands-on experience in deploying, supporting, and enhancing ITSM modules on the BMC Helix platform (version 21.02 and above). The ideal candidate will have a strong...

  • BCM Helix ITSM Implementation Expert

    5 days ago

    pune, India Technocratic Solutions Full time

    Job Title: BMC Helix ITSM Implementation ExpertLocation: Noida/PuneExperience: 9+ yearsJob Description:We are seeking an experienced BMC Helix ITSM Implementation Expert with 9+ years of hands-on experience in deploying, supporting, and enhancing ITSM modules on the BMC Helix platform (version 21.02 and above). The ideal candidate will have a strong...

  • BCM Helix ITSM Implementation Expert

    5 days ago

    pune, India Technocratic Solutions Full time

    Job Title: BMC Helix ITSM Implementation ExpertLocation: Noida/PuneExperience: 9+ yearsJob Description:We are seeking an experienced BMC Helix ITSM Implementation Expert with 9+ years of hands-on experience in deploying, supporting, and enhancing ITSM modules on the BMC Helix platform (version 21.02 and above). The ideal candidate will have a strong...

  • BCM Helix ITSM Implementation Expert

    5 days ago

    Pune, India Technocratic Solutions Full time

    Job Title: BMC Helix ITSM Implementation Expert Location: Noida/Pune Experience: 9+ years Job Description: We are seeking an experienced BMC Helix ITSM Implementation Expert with 9+ years of hands-on experience in deploying, supporting, and enhancing ITSM modules on the BMC Helix platform (version 21.02 and above). The ideal candidate will have a strong...

  • BCM Helix ITSM Implementation Expert

    5 days ago

    Pune, India Technocratic Solutions Full time

    Job Title: BMC Helix ITSM Implementation Expert Location: Noida/Pune Experience: 9+ years Job Description:We are seeking an experienced BMC Helix ITSM Implementation Expert with 9+ years of hands-on experience in deploying, supporting, and enhancing ITSM modules on the BMC Helix platform (version 21.02 and above). The ideal candidate will have a strong...

  • Bcm helix itsm implementation expert

    4 days ago

    Pune, India Technocratic Solutions Full time

    Job Title: BMC Helix ITSM Implementation ExpertLocation: Noida/PuneExperience: 9+ yearsJob Description:We are seeking an experienced BMC Helix ITSM Implementation Expert with 9+ years of hands-on experience in deploying, supporting, and enhancing ITSM modules on the BMC Helix platform (version 21.02 and above). The ideal candidate will have a strong...

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