Process and soft skill trainer
4 days ago
About the Role The Trainer – COE at Restroworks plays a pivotal role in driving learning, capability building, and operational excellence across multiple teams. The trainer ensures that employees—both new hires and existing team members—possess the product knowledge, communication proficiency, and process understanding needed to deliver exceptional customer experiences. This role is central to maintaining consistency, efficiency, and quality across the organization by designing, facilitating, and continuously improving structured learning programs aligned with Restroworks’ mission to “Make Restaurants Prosperous.” Key Responsibilities 1. Training Design & Development ● Design and develop comprehensive training programs focused on core processes, communication excellence, and product knowledge. ● Translate complex product features into easy-to-understand learning materials for internal teams. ● Create engaging training content such as presentations, SOPs, e-learning modules, and videos. ● Collaborate with COE and product teams to ensure alignment with product updates and operational priorities. 2. Training Delivery & Facilitation ● Conduct onboarding sessions, process training, and skill enhancement training for employees across functions. ● Facilitate sessions on product mastery, communication etiquette, customer handling, and process adherence. ● Use interactive delivery techniques—role plays, demos, case studies, and simulations—to enhance learner engagement. ● Ensure consistent delivery quality across all training batches, geographies, and trainers. 3. Evaluation & Reporting ● Evaluate training effectiveness through quizzes, assessments, practical evaluations. ● Maintain dashboards to track learner progress, training impact, and performance improvements. ● Report insights, trends, and improvement areas to the Management. 4. Knowledge Management & Cross-Functional Collaboration ● Build and maintain a centralized knowledge base for process documents, product FAQs, and best practices. ● Partner with Sales, Product, Operations teams to ensure timely dissemination of product updates. ● Support continuous improvement by identifying knowledge gaps and initiating refresher or microlearning sessions. 5. Continuous Learning & Innovation ● Stay updated with the latest industry trends in L&D, technology, and restaurant Saa S solutions. ● Innovate in training delivery using gamification, blended learning, and digital tools. ● Contribute to the COE’s goal of establishing training standardization and process excellence across Restroworks. Key Skills; Competencies ● Excellent communication (English & Hindi) and presentation skills ● Strong facilitation and public speaking abilities ● Proficiency in MS Office/G-suite (Word, Excel, Power Point) ● Creative approach to content design and training delivery ● Analytical mindset to evaluate training outcomes and identify improvement areas ● Strong collaboration, adaptability, and customer-centric mindset Preferred Background ● 1-2 years of experience as a Full-Time Trainer (Process/Communication/Product) – 1.5+ years OR ● Prior experience in Saa S, hospitality tech, or customer support domains is preferred. What Success Looks Like ● Consistent and measurable improvement in employee performance post-training ● Positive feedback and learner satisfaction scores ● Seamless rollout and adoption of product or process updates across teams ● Contribution to building a scalable, data-driven learning culture within the COE
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Soft Skills Trainer
6 days ago
New Delhi, India NIIT Foundation Full time**Name of the Profile: Soft Skill Trainer** **Joining: Immediately to 5 days** **Job Description: Role & Responsibility**: 1. Preparation of sessions as per training guidelines and material applicable for the program. 2. Conducting classes as per schedule and methodology. 3. Ensuring students attendance and participation in the session. 4. Counselling...
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Soft Skills Trainer
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New Delhi, India Amity University Full timeAmity Finishing SchoolAmity University, NoidaRequiresSoft Skills TrainerJob Type: Full-Time/Part-TimeAbout Amity Finishing SchoolAmity Finishing School is a premier institution dedicated to enhancing personal development, grooming, and soft skills in individuals, empowering them to thrive professionally and socially. We focus on delivering excellence in...
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Soft Skills Trainer
2 weeks ago
Delhi, India Voizworks Full timeWe are looking for Soft Skills Trainer Job Location-New Delhi Minimum Educational Qualification: - Graduate Minimum Relevant Work Experience: - 2 Years and above as Soft Skills Trainer **Responsibilities**: - Work towards grooming personality and improving communication skills of employees. - Conduct soft skills training sessions for employees....
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Training Manager
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Soft Skill Trainer
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New Delhi, India Parul University Full timeTraining Division of Career Development CellEligibility:1. Post-Graduation in English / Management is mandatory.2. Certified in Soft Skills and proven track record of training accomplishments.3. A Minimum of 3-4 years of experience in a reputed organisation / university / ed tech as a Language and Soft Skills trainer.4. Possess Excellent Communication Skills...
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Process and soft skill trainer
6 days ago
New Delhi, India Restroworks Full timeAbout the Role The Trainer – COE at Restroworks plays a pivotal role in driving learning, capability building, and operational excellence across multiple teams. The trainer ensures that employees—both new hires and existing team members—possess the product knowledge, communication proficiency, and process understanding needed to deliver exceptional...
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Process and Soft Skill Trainer
7 days ago
new delhi, India Restroworks Full timeAbout the Role The Trainer – COE at Restroworks plays a pivotal role in driving learning, capability building, and operational excellence across multiple teams. The trainer ensures that employees—both new hires and existing team members—possess the product knowledge, communication proficiency, and process understanding needed to deliver exceptional...
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Process and Soft Skill Trainer
6 days ago
New Delhi, India Restroworks Full timeAbout the Role The Trainer – COE at Restroworks plays a pivotal role in driving learning, capability building, and operational excellence across multiple teams. The trainer ensures that employees—both new hires and existing team members—possess the product knowledge, communication proficiency, and process understanding needed to deliver exceptional...
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Process and Soft Skill Trainer
7 days ago
New Delhi, India Restroworks Full timeAbout the RoleThe Trainer – COE at Restroworks plays a pivotal role in driving learning, capability building, and operational excellence across multiple teams. The trainer ensures that employees —both new hires and existing team members—possess the product knowledge, communication proficiency, and process understanding needed to deliver exceptional...
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Process and Soft Skill Trainer
7 days ago
New Delhi, India Restroworks Full timeAbout the Role The Trainer – COE at Restroworks plays a pivotal role in driving learning, capability building, and operational excellence across multiple teams. The trainer ensures that employees—both new hires and existing team members—possess the product knowledge, communication proficiency, and process understanding needed to deliver exceptional...
