Hero Vired | Quality Analyst Intern | narela

3 weeks ago

narela, India Hero Vired Full time
About Us:
Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?
Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping the trailblazers of tomorrow.
At Hero Vired , we firmly believe in the potential of every individual to achieve greatness. Leveraging the unparalleled expertise and legacy of the Hero Group, our mission is to revolutionize the learning landscape.
Through immersive, industry-aligned programs, we empower learners with the knowledge, skills, and insights they need to turn their aspirations into tangible accomplishments. Our focus is to disrupt and reimagine traditional university education and upskilling for working professionals, achieved through impactful online certification and degree programs.
The illustrious Hero Group, boasting a diverse portfolio of businesses with a combined value of US$5 billion, spans sectors such as automotive manufacturing, finance, renewable energy, electronics manufacturing, and education. Under the umbrella of the Hero Group (BML Munjal family), you'll find renowned names like Hero MotoCorp, Hero FinCorp, Hero Future Energies, Rockman Industries, Hero Electronix, Hero Mindmine, and BML Munjal University.
For more information, please visit
Job Title: Intern - Quality Analyst
Department: Quality
Location: Delhi (Sultanpur)
Job Type: Internship for 6 Months
Work Type: Work from office
About the Role:
As an Intern- Quality Analyst , you will be responsible for ensuring the quality of customer interactions by conducting thorough call audits and implementing quality improvement plans. You will collaborate closely with various teams to understand call parameters, assess compliance with policies, and contribute to the growth and revenue goals of the organization.
Roles and Responsibilities:
Conduct quality audits on pre-recorded and live customer calls, ensuring accuracy and compliance with established guidelines.
Cross-check end-to-end details on each case to ensure consistency and completeness of information.
Analyze quality processes and procedures to verify alignment with customer requirements and identify areas for improvement.
Collaborate with teams to establish daily, weekly, and monthly audit targets, and contribute to short- and long-term development plans.
Monitor agents adherence to proper pitch guidelines to meet minimum quality standards.
Provide regular feedback to agents and their reporting managers to foster continuous improvement.
Identify gaps in call quality and provide constructive feedback, conducting refresher sessions with agents to enhance their performance.
Requirements:
Proficiency in MS Office applications (Word, Excel, PowerPoint) and Office 365 tools.
Basic understanding of call quality.
Freshers can apply.
Good communication and writing skills in both Hindi and English

  • Hero Vired | Analyst/ Sr Analyst

    3 weeks ago

    narela, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...

  • Hero Vired | Senior Academic Counsellor | narela

    3 weeks ago

    narela, India Hero Vired Full time

    Role & responsibilities As a Learning Consultant at Hero Vired, your primary responsibility will be to proactively reach out tonew prospects, establish connections, and engage with leads to meet and exceed sales targets. Youwill engage with potential candidates through various communication channels such as telecalls,online demos, trial sessions,...

  • Quality analyst intern

    3 weeks ago

    Narela, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...

  • Quality Analyst Intern

    2 weeks ago

    Narela, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Viredis your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping the...

  • Analyst/ sr analyst

    3 weeks ago

    Narela, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...

  • Analyst/ Sr Analyst

    2 weeks ago

    Narela, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Viredis your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping the...

  • Quality Assurance Specialist

    2 weeks ago

    Narela, Delhi, India Hero Vired Full time

    About UsHero Vired is a cutting-edge learning experience that offers premium industry programs and world-class partnerships, shaping the trailblazers of tomorrow.We believe in the potential of every individual to achieve greatness. Leveraging the expertise and legacy of the Hero Group, our mission is to revolutionize the learning landscape.The RoleThis...

  • Sr academic counsellor

    2 weeks ago

    Narela, India Hero Vired Full time

    Profile: Learning Consultant / Senior Learning ConsultantCompany Overview:Join an exciting, innovative, and rapidly growing startup backed by the esteemed Hero Group, one of the largest and most respected business houses in the country.Hero Vired offers a premium learning experience, delivering industry-relevant programs and fostering world-class...

  • Senior Sales Executive

    2 weeks ago

    Narela, India Hero Vired Full time

    Role Overview:As a Learning Consultant at Hero Vired, your primary responsibility will be to proactively reach out to new prospects, establish connections, and engage with leads to meet and exceed sales targets.You will engage with potential candidates through various communication channels such as telecalls, online demos, trial sessions, emails, and chats....

  • Senior Academic Counsellor

    2 weeks ago

    Narela, India Hero Vired Full time

    Role & responsibilitiesAs a Learning Consultant at Hero Vired, your primary responsibility will be to proactively reach out tonew prospects, establish connections, and engage with leads to meet and exceed sales targets. Youwill engage with potential candidates through various communication channels such as telecalls,online demos, trial sessions, emails, and...

  • Senior Academic Counsellor

    3 weeks ago

    Narela, India Hero Vired Full time

    Role & responsibilities As a Learning Consultant at Hero Vired, your primary responsibility will be to proactively reach out tonew prospects, establish connections, and engage with leads to meet and exceed sales targets. Youwill engage with potential candidates through various communication channels such as telecalls,online demos, trial sessions,...

  • Human Resources Business Partner

    3 weeks ago

    Narela, India Hero Vired Full time

    About Us: Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships,...

  • Human Resources Business Partner

    3 weeks ago

    Narela, India Hero Vired Full time

    About Us:Are you ready to be part of an exhilarating journey with an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?Hero Vired is your opportunity to join a premium learning experience that offers cutting-edge industry programs and world-class partnerships, shaping...

  • Academic Consultant

    6 months ago

    Narela, India Hero Vired Full time

    Job Title:Learning Consultant /Sr Learning ConsultantJob Location:Delhi (Sultanpur)Job Type:Full Time (Work from Office)Department:Inside SalesExperience:2 to 7 YearsRole Overview:As a Learning Consultant/Sr Learning Consultant at Hero Vired, your primary responsibility will be to proactively reach out to new prospects, establish connections, and engage with...

  • Hero MotoCorp | Manager Corporate Communications | narela

    2 weeks ago

    narela, India Hero MotoCorp Full time

    About the Company Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world. Hero MotoCorp has rapidly transformed...

  • Manager Corporate Communications

    2 weeks ago

    Narela, India Hero MotoCorp Full time

    About the Company Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world. Hero MotoCorp has rapidly transformed...

  • Cable Quality Assurance Specialist

    6 days ago

    Narela, Delhi, India KDI Power Full time

    At KDI Power, located in Narela, we specialize in manufacturing a wide range of cables including Power Cable, Control Cable, Solar Power Cable, and more.Role OverviewThis is a full-time on-site role for a Cable Quality Assurance Specialist at KDI Power in Narela. The successful candidate will be responsible for ensuring the quality of our products through...

  • KDI Power | Inspection Coordinator

    6 days ago

    narela, India KDI Power Full time

    Company DescriptionKDI Power, located in Narela, specializes in manufacturing a wide range of cables including Power Cable, Control Cable, Solar Power Cable, and more. Our products cater to various industries and applications, ensuring reliable and efficient power supply solutions.Role DescriptionThis is a full-time on-site role for an Inspection Coordinator...

  • Inspection Coordinator

    6 days ago

    Narela, India KDI Power Full time

    Company DescriptionKDI Power, located in Narela, specializes in manufacturing a wide range of cables including Power Cable, Control Cable, Solar Power Cable, and more. Our products cater to various industries and applications, ensuring reliable and efficient power supply solutions.Role DescriptionThis is a full-time on-site role for an Inspection Coordinator...

  • Inspection Coordinator

    6 days ago

    Narela, India KDI Power Full time

    Company Description KDI Power, located in Narela, specializes in manufacturing a wide range of cables including Power Cable, Control Cable, Solar Power Cable, and more. Our products cater to various industries and applications, ensuring reliable and efficient power supply solutions. Role Description This is a full-time on-site role for an...