Osaa by Adarsh | Retail Store Manager | kolkata
2 weeks ago
Job Summary: The Store Manager oversees all aspects of store operations, driving sales and profitability while ensuring exceptional customer service and maintaining the highest standards of luxury brand representation. This role requires strong leadership, excellent communication skills, and a deep understanding of luxury fashion and retail management.
Key Responsibilities:
- Develop and implement strategies to achieve sales targets and increase store profitability.
- Ensure exceptional customer service is always provided, reflecting the luxury brand's standards.
- Handle customer inquiries, complaints, and feedback professionally.
- Recruit, train, and develop a high-performing team.
- Foster a positive and motivating work environment.
- Ensure the store's visual presentation meets the brand’s standards.
- Oversee stock levels and ensure inventory is managed efficiently.
- Conduct regular stock takes and manage discrepancies
- Maintain high standards of cleanliness, organization, and safety in the store.
- Develop and implement local marketing initiatives to drive traffic and sales.
- Plan and execute in-store events and promotions in collaboration with the marketing team.
- Engage with
- Prepare and submit regular reports on sales, customer feedback, and store performance.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Retail Management, Fashion Merchandising, or related field.
- Experience: Minimum of 10 years of experience in retail management, preferably in luxury fashion.
- Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- In-depth knowledge of the luxury fashion industry.
- Proficiency in retail management software and MS Office.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
Personal Attributes:
- Passion for luxury fashion and high-end retail.
- Customer-focused with a service-oriented mindset.
- Ability to handle multiple tasks and meet deadlines.
- Professional appearance and demeanor.
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