Experience Designer- Researcher

India’s largest beauty and wellness destination with more than half a million happy customers.
Design at Nykaa welcomes candidates with diverse backgrounds, expertise and perspectives. It is a place where you’d feel welcomed and can contribute your skills and expertise to help build the business growth. Nykaa’s vision and mission are to inspire and enable each person to thrive in their own uniqueness by creating a community and being a trusted source of information and products to cater to every lifestyle need by giving a choice, inspiration, authenticity and convenience to diverse consumers.

Our UX team crafts exceptional omnichannel shopping experiences for millions of users by combining research and data. We pour all our energies in keeping the result simple and focus on an iterative user-centred design process to develop our products. We're a close-knit group of 35+ passionate and creative folks from diverse backgrounds and cultures who take pride in Nykaa's intrapreneurial culture. We are looking for a UX Researcher to help achieve our vision. This role will be responsible for problem discovery, definition, testing, and collaboration with our design and technology teams. You will plan and execute research studies to produce generative and evaluative insights that advise our product vision and delivery. You will partner with UX designers, product managers and technology to turn research into measurable user insights.

Drive the end-to-end user research lifecycle for certain projects, including a selection of methods that align with research questions and business goals
Plan and design user research of all types - generative and evaluative
Create comprehensive research plans and execute them
Establish and track strategic research goals that will help us identify unmet user needs, learning needs, market trends, and new business opportunities
Generate insights from qualitative and quantitative user data
Recommend, bring forward and execute the best research methodology for the given project
Ask detailed and panoramic analytical questions to develop research goals
Identify problems and/or constraints for the project
Seek opportunities to propose research projects
Collaborate with stakeholders of the project during the entire project
Participate in different ways to provide information about the value of UX research, tools and methodologies
Identify research opportunities, lead discussions and propose a research plan
Advocate for prioritization of changes, refinements, and improvements to the user experience
Communicate insights to all levels of the organization, including senior leadership, through writing and presentations
Lead end-to-end product design initiatives, from early problem discovery through solution design, prototyping, and testing
Design and analyze qualitative studies that find opportunities by way of meaningful insights
Establish research tools, standards, and frameworks to level up the team’s ability to conduct, communicate, and catalogue quality research
Collaborate with UX leadership to help define our user-research strategy and evolve our research process
Define and maintain standards for UX research
Advise designers on research opportunities and best practices at various stages of the product development process
Synthesize research to frame problems, uncover insights, and tell stories that build alignment and buy-in with your team and stakeholders
Innovate methods for sharing research insights that democratize research by making insights easily available across the organization in ways that foster a human-centred culture across the organization
Collaborate with partners to understand the impact of user research on product strategy and measure the effectiveness of product features
Provide ongoing education on user research to our company

Experience facilitating cross-functional working sessions and/or workshops with peers and partners
Exceptional understanding of fundamental research principles
Ability to think and design holistically to create a cohesive and coherent product experience
Experience conducting user research, including interviews, usability testing, and writing surveys

Bachelor’s Degree Required; Master’s Degree (human-centred design, psychology, anthropology, sociology, or similar) preferred
~4+ years of hands-on experience performing user research
~ Expert in qualitative research methodologies and knowledge of basic quantitative methodologies
~ Ability to mentor junior UX Researchers
~ Evidence of building shared alignment across departments, disciplines, and teams
Ability to distil complex problems into clean and intuitive design solutions
Experience in agile software development
Work from Office

---