Operations associate

2 weeks ago


Mumbai, India UpGrad Full time
Operations Associate Job Description
Overview: As a Operations Associate, you will manage day-to-day operations of educational programs, mentor learners, and ensure effective communication and support to facilitate program completion.
What You Would Be Doing:
Resolve daily queries from learners, ensuring service level agreements (SLAs) are met.
Actively mentor learners and provide guidance to help them identify their key strengths.
Communicate weekly milestones to learners via email, Whats App, or phone calls.
Review student engagement data and adjust mentorship plans to promote program completion.
Manage end-to-end accountability for program operations on a day-to-day basis.
Roles & Responsibilities:
Monitor the effectiveness of educational programs through data collection, analysis, and evaluation; identify areas for improvement and recommend enhancements.
Oversee day-to-day operations for program delivery, including planning, execution, mentoring, and stakeholder management.
Ensure projects and products are delivered within budget, timeline, and resource constraints.
Coordinate with cross-functional teams to keep all stakeholders aligned on project requirements, deadlines, and schedules.
Prepare status reports by gathering, analyzing, and summarizing relevant information.
Collaborate with multiple teams to enhance the learning experience through backend support related to data and cohort progress.
Utilize analytical skills to diagnose and resolve issues in unique customer environments.
Manage vendor relationships, connecting with Teaching Assistants/SMEs and outsourced vendors for service requirements and invoicing.
Skills Required:
Project Management: Strong skills to plan, organize, and coordinate educational programs effectively, including goal setting and resource management.
Communication Skills: Excellent written and verbal skills for effective stakeholder interaction, documentation, and report writing.
Collaboration and Teamwork: Ability to work collaboratively with diverse teams, fostering open feedback and resolving conflicts constructively.
Analytical and Problem-Solving Skills: Proficient in assessing educational needs, evaluating program effectiveness, and making informed decisions.
Tech Savviness: Proficient in MS Excel, Google Sheets, MS Office, and adaptable to new technologies in the Ed Tech field.
Active Listening: Strong active listening skills to understand and address learner needs.
Customer Centricity: High focus on understanding student expectations and supporting them to achieve their goals.
Qualifications:
Any relevant graduation with 0-3 years of experience.
Strong proficiency in English.

  • Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...


  • Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

  • IT Operations Manager

    3 weeks ago


    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    Job DescriptionWe are seeking a highly skilled IT Operations Manager to join our team at Associate Allied Chemicals India Pvt Ltd in Mumbai. The ideal candidate will have a strong background in IT and administrative management, with the ability to provide technical support and ensure smooth office operations.About UsAssociate Allied Chemicals India Pvt Ltd...

  • Duty Officer

    6 months ago


    Mumbai, India MoSahay Associate Full time

    Ensure his responsibility areas are well equipped, operational and his team is provided with adequate tools. This includes: - Cinema is clean - All Point of Sale/ Equipment’s are active - Conducting Pre-opening Audi - check. - Responsible for improvement of Cinema Operations process and ensuring statutory Compliance adherence - Brief his/her team member...


  • Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals India Pvt Ltd is seeking an exceptional Office Admin IT Executive to join our team in Mumbai. This role involves providing IT support to all office departments and ensuring seamless office operations.The ideal candidate will possess strong communication and interpersonal skills to proactively manage daily office issues and liaise...

  • Operations Associate

    1 month ago


    Mumbai, Maharashtra, India NextGrowth Labs Full time

    Operations AssociateWe are seeking a highly skilled and organized Operations Associate to join our team at NextGrowth Labs. As an Operations Associate, you will play a critical role in managing the day-to-day tasks and business operations of our organization.Key Responsibilities:Manage and coordinate various campaign-related tasks to ensure timely execution...


  • Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    We are looking for an IT Operations Executive to join our team at Associate Allied Chemicals India Pvt Ltd. The successful candidate will be responsible for providing IT support and ensuring smooth office operations.Key Responsibilities:Provide IT support to team members and resolve technical issues.Manage office IT services, including hardware, software,...

  • Operations Associate

    5 months ago


    Mumbai, India iXceed Solutions Full time

    **Job Role**: Service Operations Associate **Working Hours**: US Shift (8pm to 5 am) **Working Days**: Mon - Fri **Work Location**: Churchgate, Mumbai (Working from Office) **Company Description** Inhabitr is a new age online furniture rental company. We provide the most affordable designer rental furniture and great customer experience. We cater to...

  • Operations Associate

    6 months ago


    Mumbai, Maharashtra, India MEDIMNY Full time

    **Company Description** MEDIMNY is a leading B2B technology-enabled e-commerce marketplace in the pharmaceutical space. We connect pharmacies and stockists across the nation, aiming to digitize the way medicines are procured and sold. We enable pharmacies to access medicines at great discounts while helping stockists reach the nationwide market and improve...


  • Mumbai, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate AlliedChemicals has been delivering ingredientsolutions for the fragrance flavor food and personal careindustries for over 45 years. As we expand our presence we lookingfor a motivated Operations and PlanningAnalyst to become a part of ourteam.As Operations andPlanning Analyst you will play a key rolein monitoring warehouse and logistics operations...


  • Chembur, Mumbai, Maharashtra, India WorkSpace Associate Full time

    **#HIRING: Administrative Operations Assistant** **Role Description**:This is a full-time, on-site role for an Administrative Assistant based in Chembur, Mumbai. The Administrative Assistant will be responsible for handling day-to-day administrative tasks to ensure the smooth operation of the office. **Qualifications**: ➥ Excellent organizational and...

  • Operations Associate

    2 weeks ago


    Mumbai, India upGrad Full time

    Operations Associate Job DescriptionOverview:As a Operations Associate, you will manage day-to-day operations of educational programs, mentor learners, and ensure effective communication and support to facilitate program completion.What You Would Be Doing:Resolve daily queries from learners, ensuring service level agreements (SLAs) are met.Actively mentor...

  • Operations Associate

    2 weeks ago


    mumbai, India upGrad Full time

    Operations Associate Job Description Overview: As a Operations Associate, you will manage day-to-day operations of educational programs, mentor learners, and ensure effective communication and support to facilitate program completion. What You Would Be Doing: Resolve daily queries from learners, ensuring service level agreements (SLAs) are met. Actively...


  • Mumbai, India UpGrad Full time

    Operations Associate Job Description Overview: As a Operations Associate, you will manage day-to-day operations of educational programs, mentor learners, and ensure effective communication and support to facilitate program completion. What You Would Be Doing: Resolve daily queries from learners, ensuring service level agreements (SLAs) are met. ...

  • Operations Associate

    2 weeks ago


    mumbai, India upGrad Full time

    Operations Associate Job DescriptionOverview: As a Operations Associate, you will manage day-to-day operations of educational programs, mentor learners, and ensure effective communication and support to facilitate program completion.What You Would Be Doing:Resolve daily queries from learners, ensuring service level agreements (SLAs) are met.Actively mentor...

  • Operations Associate

    6 months ago


    Mumbai, India NextGrowth Labs Full time

    We are hunting for an Operations Associate to join our team and help our organization by managing the day-to-day tasks & business operations. You should have excellent Google sheet skills. Operations Associate responsibilities include completing various campaign-related tasks, working with different teams in order to execute client requests & assisting with...


  • Mumbai, Maharashtra, India konrad integrated Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Airport Operations Associate to join our team at Mumbai International Airport. This role is ideal for individuals who enjoy working in a fast-paced environment and providing exceptional service to passengers.About the RoleAs an Airport Operations Associate, you will be responsible for...

  • Operations Associate

    2 months ago


    Mumbai, Maharashtra, India BrandLock LLC Full time

    **Job description** We are looking for an Operations Associate to join our team to assist with day to day task & business operations. You should have Operations Reporting experience with SQL, Excel / Google Spreadsheets. Operations Associate responsibilities include completed designated task and reports on time, coordinate with different teams to meet and...

  • Operations Associate

    2 weeks ago


    Mumbai, India upGrad Full time

    Operations Associate Job DescriptionOverview: As a Operations Associate, you will manage day-to-day operations of educational programs, mentor learners, and ensure effective communication and support to facilitate program completion.What You Would Be Doing:Resolve daily queries from learners, ensuring service level agreements (SLAs) are met.Actively mentor...

  • Operations Associate

    2 weeks ago


    Mumbai, India upGrad Full time

    Operations Associate Job DescriptionOverview: As a Operations Associate, you will manage day-to-day operations of educational programs, mentor learners, and ensure effective communication and support to facilitate program completion.What You Would Be Doing:Resolve daily queries from learners, ensuring service level agreements (SLAs) are met.Actively mentor...