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Client Services Manager

2 weeks ago

Bengaluru, Karnataka, India AuthBridge Full time

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
  • Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
  • Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
  • Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
  • Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
  • Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
  • Troubleshoot and escalate complex issues internally to ensure quick resolution.
  • Stay updated on product enhancements and industry trends to provide informed client support.

Desired Skills & Experience

  • 4–8 years of experience in client servicing,