General Manager

4 weeks ago

haridwar, India Hotel Atishay Full time
Hotel Bhagirathi, Haridwar
About Us
Hotel Bhagirathi is a prestigious 5-star luxury property located in the spiritual city of Haridwar. As an independent property recently renovated from its UP Government origins, we offer 100 rooms including 3 suites, with 83 rooms featuring stunning Ganga views. Our property uniquely combines luxury hospitality with spiritual experiences, situated advantageously with direct highway access and proximity to the sacred Har-ki-paudi.
Position Overview
We are seeking an experienced and visionary General Manager to lead our luxury hotel operations and establish Hotel Bhagirathi as a premier destination in Haridwar's hospitality landscape.
Key Responsibilities
Strategic Leadership
Develop and implement strategic plans to achieve the hotel's vision as a luxury spiritual destination
Drive operational excellence across all departments while maintaining the property's unique positioning
Establish and maintain quality standards befitting a 5-star property
Manage and optimize revenue streams across rooms, F&B, and banqueting
Operational Management
Oversee daily operations of all departments including rooms division, F&B, housekeeping, and maintenance
Ensure seamless delivery of spiritual experiences including Yoga, Meditation, and Ganga Aarti programs
Manage the pure vegetarian F&B operations in compliance with local regulations
Supervise banqueting operations for both indoor (150 pax) and outdoor (250 pax) venues
Financial Management
Develop and manage annual budgets and financial targets
Implement cost control measures while maintaining luxury service standards
Drive revenue optimization strategies across all business segments
Guest Experience
Ensure exceptional guest service delivery across all touchpoints
Develop and implement innovative guest experience programs
Leverage the property's unique location and Ganga views to enhance guest satisfaction
Oversee the successful execution of spiritual and cultural activities
Team Leadership
Build, lead, and mentor a high-performing team
Establish training programs to maintain 5-star service standards
Create a positive work culture aligned with the property's values
Ensure proper staffing levels across all departments
Required Qualifications
Minimum 10 years of hospitality experience with at least 5 years in senior management
Prior experience as GM/Resident Manager in a 5-star property
Strong understanding of luxury hospitality standards and operations
Experience in pre-opening or renovation projects preferred
Excellent knowledge of Indian hospitality market and cultural sensitivities
Strong financial acumen and business development skills
Degree in Hotel Management from a recognized institution
Key Competencies
Strategic thinking and business acumen
Strong leadership and team building abilities
Excellence in guest relations and communication
Cultural sensitivity and understanding of spiritual tourism
Problem-solving and decision-making skills
Revenue management expertise
Crisis management capabilities
What We Offer
Leadership opportunity in a unique luxury spiritual destination
Competitive compensation package
Professional growth in an independent luxury property
Opportunity to shape the hotel's legacy post-renovation
Housing and other standard industry benefits
Location
Haridwar, Uttarakhand, India
Starting Date
January 15, 2025
Qualified candidates who are passionate about luxury hospitality and spiritual tourism are encouraged to apply

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