Quality assurance automation engineer

Job Opening: QA Automation Engineer (Tech Support)Job Details:Job Location: Surat (Office - Work from Office)Shift Timings:  US EST shifts (Flexibility required) (10 PM to 6 AM IST)Employment Type: Full-timeSalary Range: As per market standardsAbout the Role:We are looking for a QA Automation Engineer with strong expertise in Web, Mobile, and API test automation who can not only design and maintain scalable test automation frameworks but also collaborate closely with clients in a tech-support-focused role. The ideal candidate will have a mix of hands-on automation skills, client-facing experience, and the ability to troubleshoot complex testing scenarios.This role provides the opportunity to work on cutting-edge automation technologies , support global clients (flexibility with EST hours), and contribute directly to product adoption and customer success.Key Responsibilities:Design, write, and automate test cases for Web, Mobile, and API platforms using tools like Appium, Selenium, Test NG, Cucumber, Cypress, Postman, Rest Assured, and JMeter.Build, optimize, and maintain custom automation frameworks leveraging Java, Appium, Selenium, Maven, Test NG, and CI/CD tools (Jenkins, Circle CI, Bitrise, Git Hub Actions, etc.).Automate test cases for Test OS (Test Grid’s flagship product) and provide hands-on guidance to clients.Collaborate with clients to understand test requirements, troubleshoot issues, and provide technical support for automation and Test OS product usage.Deliver client demos, product walkthroughs, and feature explanations , ensuring smooth onboarding and adoption.Integrate automated scripts into CI/CD pipelines to ensure seamless continuous testing.Act as a technical point of contact for client queries related to automation best practices, framework design, and product integration.Work in an agile environment , contributing to sprint planning, QA strategy, and cross-team collaboration.Required Skills & ExperienceBachelor’s degree in computer science , Engineering, or related field.2+ years of hands-on automation testing experience (Web, Mobile, and APIs).Strong coding experience in Core Java.Proven expertise in building and maintaining automation frameworks.Proficiency in Selenium, Appium, Test NG, Maven, Rest Assured, and CI/CD integration.Familiarity with modern QA practices such as BDD/TDD (Cucumber, JUnit) and shift-left testing.Experience with performance testing tools like JMeter.Strong understanding of test methodologies (functional, regression, integration, performance, smoke, UAT, etc.).Excellent problem-solving skills with strong attention to detail.Strong written and verbal communication skills to engage with clients and cross-functional teams.Flexibility to work in US/EST time zones when required.Preferred / Good-to-HaveExperience with cloud-based testing platforms (e.g., Test Grid, Sauce Labs, Browser Stack, Lambda Test).Exposure to XCTest, Robot Framework, and Selenium IDE.Familiarity with API test automation frameworks and microservices testing.Prior experience in a client-facing or technical support role.Knowledge of Agile and Dev Ops practices.Why Join Test Grid?At Test Grid, we offer a dynamic work environment with ample opportunities for growth and development. Join us in shaping the future of software testing and be part of a team that values innovation, collaboration, and excellence.How to Apply:If you are a results-driven Java Developer looking to make an impact, we want to hear from you Please submit your resume to with the subject line:"QA Automation Engineer (Tech Support) - Test Grid"Test Grid.io is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.