Team lead support
1 day ago
Job Role: L1 Support Location: Experience : 2+ years Onsite / Full Time Key Accountabilities - On-Site IT Services and Support Perform On-Site IT Services and Support: • Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations. • Execute assigned tickets, analyze issues, liaise with incident managers and service providers, and manage problem resolution within agreed timelines, escalating when necessary. • Collaborate with service providers and GITO global teams on Tier 1 tickets requiring physical presence or infrastructure services. • Follow up on IT security incidents and ensure timely resolution. • Ensure IT services are delivered in accordance with Novo Nordisk quality requirements. • Maintain proper documentation of services in relevant IT tools (e.g., Service Now, KCS). • Perform additional IT-related tasks as assigned by the Lead or IT Operations Manager, tracked via the Kanban tool. Responsible for IT Infrastructure: • Safeguard IT infrastructure availability at in collaboration with GITO Infrastructure teams and SMEs. • Partner with the Local Support team to resolve local critical infrastructure incidents. • Serve as the local GITO representative for the affiliate user community. • Promote and ensure the use of Service Desk, self-services, and shift-left practices. • Support distribution and translation of local/global IT communications as per guidelines. • Actively provide IT support during site events and local sales cycle meetings. Onboarding and End-User Training: • Ensure IT equipment/materials are delivered to new joiners on Day 1 (or as otherwise agreed). • Conduct onboarding and user training on relevant IT tools. • Provide IT security awareness training in line with GITO standards. • Support users with corporate services such as O365, Teams, etc. Manage IT Equipment Resources: • Provide all local employees with standard IT equipment in line with Global IT guidelines. • Maintain and update hardware/software assets and inventories in relevant tools. • Collaborate with the Hardware Asset Manager to ensure adequate inventory levels. Assist and Collaborate in IT Project Implementation: • Support implementation of GITO-driven IT project activities and deployment of new corporate IT systems. • Actively contribute as part of the Agile Journey.
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Team Lead Support
5 days ago
Bangalore, India TECEZE Full timeJob Role: L1 Support Location: Experience : 2+ years Onsite / Full Time Key Accountabilities - On-Site IT Services and Support Perform On-Site IT Services and Support: • Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations. • Execute assigned tickets, analyze issues,...
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Team lead-operations support
6 days ago
Bangalore, India NewCold Full timeABOUT NEWCOLD New Cold is a service provider in cold chain logistics with a focus on development and operation of large, highly automated cold stores. New Cold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. New Cold is one of the fastest growing companies (over 3,000 employees) in the...
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Team Lead-Operations Support
7 days ago
Bangalore, India NewCold Full timeABOUT NEWCOLD NewCold is a service provider in cold chain logistics with a focus on development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. NewCold is one of the fastest growing companies (over 3,000 employees) in the...
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Customer support team lead
4 days ago
Bangalore, India Intellithink Industrial IoT Full timeAt Intellithink , we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making. Customer Support Lead –...
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Team Lead-Operations Support
6 days ago
bangalore, India NewCold Full timeABOUT NEWCOLDNewCold is a service provider in cold chain logistics with a focus on development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. NewCold is one of the fastest growing companies (over 3,000 employees) in the cold...
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Customer Support Team Lead
5 days ago
Bangalore, India Intellithink Industrial IoT Full timeAt Intellithink , we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making. Customer Support Lead...
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Customer Support Team Lead
4 days ago
bangalore, India Intellithink Industrial IoT Full timeAt Intellithink, we are building intelligent solutions that combine data science, advanced analytics, and domain expertise to solve complex real-world problems. Our work spans across predictive maintenance and industrial AI — helping businesses harness the power of data to improve reliability, efficiency, and decision-making.Customer Support Lead – IoT...
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Team Lead-Operations Support
2 days ago
bangalore district, India NewCold Full timeABOUT NEWCOLD NewCold is a service provider in cold chain logistics with a focus on development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies, by offering advanced logistic services worldwide. NewCold is one of the fastest growing companies (over 3,000 employees) in the cold...
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Team Lead, Team Lead
3 weeks ago
Bangalore, India Amazon Full timeDESCRIPTION At Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Amazon is seeking Team Lead for its Transportation team Key...
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Customer Support Team Lead
2 weeks ago
bangalore, India CARS24 Full timeWhat will you drive?Lead, coach, and mentor a team of customer service representatives to achieve performance targets.Monitor daily operations, call quality, and ensure SLA adherence.Communicate and collaborate effectively with internal and external stakeholders.Optimize funnel conversion at every stage (lead to inspection, inspection to stock-in,...
