frog | Adobe Solution Architect | gurugram

2 weeks ago

gurugram, India frog Full time

Adobe Solution Architect


Location: Mumbai, Gurgaon, Pune & Bangalore


We at frog, part of Capgemini Invent India, are seeking an experienced Adobe Solution Architect specializing in Customer Experience (CX) to join our team. This role involves designing, implementing, and optimizing solutions using Adobe’s suite of tools (such as Adobe Experience Manager, Adobe Analytics, Adobe Target, and Adobe Campaign). The ideal candidate will play a critical role in translating business requirements into Adobe-based solutions, delivering seamless and personalized customer experiences across digital channels.


Key Responsibilities:

  • Solution Architecture & Design: Lead the design and development of scalable Adobe solutions, translating customer experience strategies into actionable technical architectures and blueprints.
  • Platform Expertise: Serve as the subject matter expert for Adobe Experience Cloud tools, especially Adobe Experience Manager (AEM), Adobe Analytics, Adobe Target, and Adobe Campaign, recommending best practices and ensuring maximum utilization.
  • Requirements Analysis: Collaborate with business stakeholders to understand their goals, define requirements, and identify Adobe solutions to improve customer experience and engagement.
  • Integration & Optimization: Oversee integration of Adobe solutions with other enterprise systems (CRM, data warehouses, etc.), ensuring seamless data flows and a unified customer view.
  • User Experience & Personalization: Implement data-driven, personalized customer experiences across web, mobile, and email channels, focusing on optimizing the customer journey.
  • Performance Monitoring: Set up dashboards and analytics to monitor solution performance, conduct regular audits, and identify optimization opportunities.
  • Documentation & Training: ** Document architecture and configuration for ongoing maintenance and train internal stakeholders on Adobe tools and best practices.


Qualifications:

  • Educational Background: Bachelor’s degree in computer science, Information Technology, Marketing, or a related field.
  • Experience: 8-12 years of industry experience including a minimum of 3+ years of experience working as a Solution Architect, ideally within Adobe’s suite of tools, with proven experience in the customer experience domain.
  • Technical Skills: Proficient in Adobe Experience Cloud tools, specifically AEM, Adobe Analytics, Adobe Target, and Adobe Campaign. Experience with JavaScript, HTML, CSS, RESTful APIs, and integration with CRMs.
  • Project Experience: Demonstrated ability to design and deliver complex Adobe solutions from concept to production, especially in large-scale customer experience initiatives.
  • Problem Solving & Innovation: Strong analytical skills and a proactive approach to identifying issues and implementing solutions.
  • Communication Skills: Excellent communication skills, with the ability to translate technical requirements to business stakeholders and vice versa.


Preferred Qualifications:

  • Certifications: Adobe Certified Expert (ACE) in AEM, Analytics, Target, or Campaign is a plus.
  • Domain Knowledge: Prior experience in consulting, digital transformation, or customer experiences projects, especially in sectors like retail, finance, or healthcare.
  • Agile Methodologies: Experience working in Agile/Scrum environments is preferred.


What We Offer:

  • Career Development: Opportunity to work on impactful projects with leading-edge technology and develop your skills as a domain expert in Adobe solutions.
  • Work-Life Balance: Flexible work options, paid time off, and support for personal growth.
  • Dynamic Environment: Join a collaborative and innovative team dedicated to delivering world-class customer experiences.

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