CRM Dynamics Developer

2 weeks ago

navi mumbai, India Nouryon Full time

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.


We are a global specialty chemicals leader. Industries worldwide rely on our essential chemistry in the manufacture of everyday products such as paper, plastics, building materials, food, pharmaceuticals, and personal care items. Building on our nearly 400-year history, the dedication of our 10,000 employees, and our shared commitment to business growth, strong financial performance, safety, sustainability, and innovation, we have established a world-class business and built strong partnerships with our customers. We operate in over 80 countries around the world and our portfolio of industry-leading brands includes Eka, Dissolvine, Trigonox, and Berol.


Purpose of the Job

Nouryon is a technology leader and highly successful company in the area of chemicals production. The success of the company has been built on a solid understanding of chemical processes, thorough engineering, and an entrepreneurial and innovative mindset. With this same mindset and legacy, Nouryon is taking the next step as an independent company, and embracing the digital revolution, with the ambition to be the digital leader in the chemical industry.

You will be a key player in ensuring that Nouryon’ s D365 CRM platform is maintained, developed, optimized and that the multitude of capabilities related are utilized in the best possible way to improve business efficiency, performance and results.


About the job (Job Responsibilities)

  • Incident Management: Keeping systems up and running, by applying a controlled process of
  • monitoring and resolving of application related tickets
  • Monitoring overall performance of application, responsible for integrity of production environment
  • Maintaining the applications according to the SLA and in line with the regional business needs of involved Business Unit(s) and organization
  • Periodic standby for emergencies (24x7 availability schedule)
  • Operationalize priority setting as agreed with the business
  • Functioning as a 1st escalation point for the 3rd party vendors and the user community on Application Maintenance related services
  • Signals deviations on policy, standard package matters & after approval, contributes to changes
  • Ensuring IM process compliance for area of responsibility
  • Takes care of proper and updated documentation of the application (technical - process – and end-user documentation)
  • Keep CMDB up to date for the business processes and applications in scope
  • Executes changes & enhancements: describe problem, information analysis, prepare solution, execute system change (self or by third party), unit test of the change, amend user documentation, implementation, after care
  • Conduct tests as defined in an integration test specification, recording details of any failures and carrying out fault diagnosis
  • Analyses and Supports Key-users training needs and creates /maintains training material
  • Frequently contact with key users on open tickets & act as co-coordinator for Key User network and meetings
  • Co-responsible for activities to ensure applications functions and operates appropriately
  • Supporting project handover activities (hand over from deliverables and knowledge from a project to the Application Maintenance teams) for the area of responsibility
  • Support projects in execution of changes / enhancements
  • Play an active role in the CAB / Change Advisory Board
  • Implement further automation initiatives
  • User set-up Management (Licensing and system set-up)
  • Maintain and develop Custom Integration between systems


We believe you bring (Education & Experience)

  • Essential educational qualifications, relevant experience and required skills.
  • Excellent knowledge of the Dynamics 365 core product functionalities (legacy certifications are also applicable)
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM) is a must
  • Additional certification in the CRM track are qualifying (please provide in application)
  • Excellent knowledge in coding languages: .Net / Javascript / C#
  • Very good knowledge of:
  • Power Platform (including PCF and certification)
  • Common Data Service (CDS)
  • Common Data Model (CDM)
  • Related admin portals
  • Good knowledge in Microsoft Flow
  • Experience from building and maintaining Canvas Apps
  • Basic understanding of Azure (L200 or higher are qualifying)
  • Basic understanding of MS SQL (including SSIS)
  • Excellent skills in working with Microsoft 365 Tools and Applications e.g. SharePoint, Devops, Teams...Teams and others
  • Experience with Azure Dev Ops and LCS
  • Good understanding of IT standards like ITIL, Cobit, CMM
  • Experience from working in ServiceNow
  • Coding Languages: .Net / Javascript / C♯


Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/

We look forward to receiving your application

We kindly ask our internal candidates to apply with your Nouryon email via Success Factors. We’re looking for tomorrow’s Changemakers, today.


If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.


Visit our website and follow us on LinkedIn.


#WeAreNouryon #Changemakers

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