Assistant Academic Manager

2 weeks ago

India Emeritus Full time

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. 2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann. We are seeking an experienced and proactive Assistant Manager – LMS to oversee the end-to-end operational readiness and delivery of our online learning programs. The ideal candidate will have strong operational acumen, leadership skills, and the ability to collaborate effectively with cross-functional and global partner teams to ensure seamless learner experience and academic delivery excellence. Operational Management Ensure alignment to defined SOPs and quality benchmarks across all program launches. Review course configurations such as announcements, sections, and resources to maintain consistency and compliance with academic guidelines. Manage all course end activities, including closure reports, survey tracking, and completion analysis. Lead and mentor a team of LMS Coordinators to drive accountability, efficiency, and quality in execution. Monitor workload distribution, performance metrics, and deliverables to ensure adherence to SLAs. Track and analyse course readiness metrics, learner engagement trends, and operational performance through dashboards and reports. Collaborate with data and reporting teams to automate recurring tasks and improve visibility across teams. Stakeholder Management Ensure adherence to academic and operational standards while meeting partner expectations. Support audits, documentation updates, and change management initiatives as required. 5+ years of experience in LMS operations, e-learning coordination, or program delivery, including 1–2 years in a supervisory or lead capacity. ~ Strong understanding of LMS platforms (preferably Canvas) and course management workflows. ~ Effective project management skills – ability to plan, prioritize, and track deployment changes; Excellent communication and stakeholder management skills across global and cross-functional teams. ~ Analytical mindset with hands-on experience in Excel, Power BI, or similar reporting tools. ~ Willingness to work across shifts to support global operations when required. Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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