Hitachi Energy | Commissioning Engineer | bangalore
1 week ago
Mission Statement
Technical provides post-sale technical customer service to business or end consumer customers responding to a high volume of low complexity technical inquiries (e.g., equipment or software installation/activation/troubleshooting, providing technical product specifications & information on compatibility with other products, etc.). Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools. Recommending alternative products or services (e.g., warranties) as part of customer issue resolution
Work Environment:
An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience. May require the following proficiency: Works independently with general supervision. Problems faced are difficult but typically not complex. May influence others within the job area through explanation of facts, policies and practices.
Your responsibilities
• Working in conjunction with the Hitachi energy Commissioning Department to assist in the installation, commissioning and fault resolution of SCADA, RTU, communications Networks and Protection systems installed base.
• Work on an 'on call Rota' to provide out of hours emergency call out service to existing customers.
• Maintain the reporting and record system for customer problems, maintenance and fixes.
• Provide technical support to both customers and colleagues in evaluating technical requirements and answering associated technical queries.
• Assist Sales & Tendering to impart customer and site-specific experience and knowledge.
• Assist with customer approval activities such as Type Registration (standardization) and customer specific designs.
• Preparation of technical & test specifications, test reports, IEC61850 files and design drawings etc. • To ensure compliance with Quality Management System, Safety Procedures and Accountancy Policies.
• Help to maintain customer spares and customer standby systems.
• Preparation of method statements, risk assessments for onsite work activities.
• Valued team member who is equally capable of lone working and working as a member of a team.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
• BE in Computer science, Information Technology, Electrical & Electronics or Communication engineer.
• Minimum 3-8 years of experience in Substation automation system with strong knowledge on IT - Cyber security concepts.
• Hands on Experience of Substation automation and communication systems.
• Strong knowledge on ABB Substation Automation Engineering software s such as IET, Microscada, PCM, RTU etc.
• Experience in Active directory services.
• Experience in Intrusion detection, Router and firewall configuration, Domain controller configuration, Patch management WSUS concept.
• Knowledge on other manufacturer substation Automation software's Knowledge on communication protocol - IEC 61850 , IEC 60870 - 5-101 , 103 ,104, LON , SPA , DPN3 , Modbus etc.
• Proficiency in English, speaking and writing.
• Strong background in Protection testing and working with power transmission and distribution protection solutions.
• Working Knowledge of SCADA & RTU's. Demonstrate excellent customer focus.
• Proficiency in both spoken & written English language is required.
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