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Training Manager-Trust

2 weeks ago

hyderabad, India Wipro Full time

Role and Responsibilities (not an exhaustive list)

● Ensure all training goals and objectives are met at an account level

● Create and implement learning service integration and transition plans, ensuring that all necessary activities are performed in a timely and effective manner

● Manage and coordinate the integration and transition of learning services, collaborate with customers to ensure that all requirements are met

● Develop and maintain positive relationships with all stakeholders

● Ensure compliance and execution of all training practices as defined for the business. Can design and deploy a new training framework if needed

● Work with internal and external customers to ensure that the organization's learning management system is configured to support the integration and transition of learning services

● Assess and report on learning service performance, providing regular updates to stakeholders on the agreed goals

● Create, maintain, and report details of all work done in a timely manner to various stakeholders as per the agreed timelines

● Facilitate learning service reviews and improvement initiatives, collaborating with learning service providers and customers to identify areas for improvement

● Manage and allocate resources as per business needs; ensure that the SOW terms are always met

● Mentor new and existing resources

● Focus on maximizing Customer Experience while optimizing costs

● Contribute to the development of short and long term strategic business goals

● Retaining talents and enhance employee satisfaction for the aligned business Minimum Requirements

● Must have Training domain experience in Trust and Safety space of at least 3 years

● People leadership experience of 5+ years

● Must have led a team of deputy managers for at least 2+ years

● Must have Knowledge of learning and development best practices

● A proven track record of training program development and management

● Excellent leadership skills

● Training delivery experience in a large scale operations

● Good to have ○ Knowledge of Lean Six Sigma concepts ○ Content Design & Development Skills ○ Experience in handling LMS activities