Guest Relations Executive

18 hours ago

Bangalore, India Vianaar Homes Full time

Duties and Responsibilities:

● Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback/review

● Reply to guests queries through email, AirBnB, WhatsApp.

● Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests' arrival (housekeeping, maintenance, etc.)

● Meet the guests during check-in, show them the property, collect security deposit and then meet them at the check-out and return the security deposit if there are no damages

● Be in touch with the guests during their stay to ensure high levels of guest satisfaction

● Point of contact for apartment owners: explain rental service operations to them, get them onboard & maintain rapport with them over time

● Coordinate with apartment owners to procure missing furniture and other items for their apartment

● Curate information on things to do around the area and ensure that the document is updated in a timely manner

● Ensure maximum occupancy of your property by keeping the listings on portals up to date, updating prices, etc.

Requirement:

● Perfect English (written and spoken) and good master of Hindi.

● Strong communication: interactions with high profile clients and home owners of luxury properties

● Incredible sense of customer service

● Ability to work in a team the job will require a high level of interaction with staff on the ground (estate managers, maintenance team, housekeeping team, photographers, etc.)

● Well-developed project management skills: can work independently and set timelines to achieve your own goals

● Comfortable with numbers, ability to quickly calculate the value delivered by various rental price points and tax implications

● Entrepreneurial drive and demonstrated ability to achieve goals in an innovative and fast-paced environment

● Strong execution focus with a drive to achieve measurable results and impact

● Determination: once you start a project, you will do everything to achieve it

● Deadline oriented (you feel satisfied when you have achieved your responsibilities on time) ● High level of self-motivation and drive Experience & Education

● Experience in customer service or hospitality

  • Guest Relations Executive

    2 weeks ago

    Bangalore, India goSTOPS Full time

    Job Title: Guest Relations Executive About Role - We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in South and West India,...

  • Guest Relation Executive

    2 weeks ago

    Bangalore, Karnataka, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...

  • Guest Relations Executive

    2 days ago

    bangalore, India Vianaar Homes Full time

    Duties and Responsibilities:● Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback/review● Reply to guests queries through email, AirBnB, WhatsApp.● Coordinate with guests before their arrival and then with other departments...

  • ▷ [Urgent] Guest Relations Manager

    5 days ago

    Bangalore, Karnataka, India BLOWN Full time

    Job Overview Do you have a pleasant personality and extraordinary managerial skills If you answered yes then this is the right job for you As a Guest Relations Manager your duties and responsibilities include maintaining cordial relations with the guests and ensuring that the guests do not face any issues during their stay at the hotel You should pledge...

  • Sales & guest relations - happy retreats

    1 week ago

    Bangalore, India Happy Retreats Full time

    Salary: 5-6 LPA Note: We are looking for someone with the relevant experience and willing to join our within the above mentioned budget. Do you have a deep understanding of customer needs and an instinctual ability to sell? Are you passionate about hospitality, with a full of stories to prove it? If the next step in your career includes being part of an...

  • Sales & Guest Relations - Happy Retreats

    2 weeks ago

    bangalore, India Happy Retreats Full time

    Salary: 5-6 LPA Note: We are looking for someone with the relevant experience and willing to join our within the above mentioned budget. Do you have a deep understanding of customer needs and an instinctual ability to sell? Are you passionate about hospitality, with a full of stories to prove it? If the next step in your career includes being part of an...

  • Sales & Guest Relations - Happy Retreats

    2 weeks ago

    Bangalore, India Happy Retreats Full time

    Salary: 5-6 LPA Note: We are looking for someone with the relevant experience and willing to join our within the above mentioned budget. Do you have a deep understanding of customer needs and an instinctual ability to sell? Are you passionate about hospitality, with a full of stories to prove it? If the next step in your career includes being part of...

  • Sales & Guest Relations - Happy Retreats

    2 weeks ago

    Bangalore, India Happy Retreats Full time

    Salary: 5-6 LPA Note: We are looking for someone with the relevant experience and willing to join our within the above mentioned budget. Do you have a deep understanding of customer needs and an instinctual ability to sell? Are you passionate about hospitality, with a full of stories to prove it? If the next step in your career includes being part of...

  • ▷ Immediate Start! Guest Relations Executive

    2 weeks ago

    Bangalore, Karnataka, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...

  • Only 24h Left: Guest Relations Manager

    2 weeks ago

    Bangalore, Karnataka, India Marriott Full time

    Serves as the property Manager on Duty and oversees all property operations ensuring that the highest levels of hospitality and service are provided Represents property management in resolving any guest related situation Manages the flow of questions and directs guests within the lobby Serves as Guest Relations Manager and handles the tracking of service...