Technical Team Leader

4 days ago


Bangalore, India Hiresquad Resources Full time

ROLE- Technical Team Leader/ Technical Support Specialist

Company- A BPO

Process- International Voice

Location- Bangalore

DAY SHIFTS/ 5 Days working

Work from office

Notice Period- Immediate/ 15 days

CTC UPTO- 8.5LPA(DEPENDING ON THE LAST DRAWN PACAKGE)

Language Known - English AND Hindi

Mandatory skills (MUST HAVE)

  • 4+years' experience working in Hardware Support (Mandate)
  • Laptop/ Desktop Support and Troubleshooting experience is a MUST
  • Team Leading experience preferred
  • Should be aware about - Attrition/ Shrinkage/ SLA Management/ C-SAT

Should have:

  • Understanding of Business KPI
  • Coaching and Feedback Skills
  • Knowledge of Product; Procedures
  • Understanding of Operational Tool and Quality Monitoring
  • Ability to systematically guide Associates.
  • Ability to make decisions, delegate tasks, and provide direction to team members.
  • Ability to convey technical information in a clear and understandable manner to both technical and nontechnical audiences.

Interested candidates can share their resume on-

CALL- 8766285530



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