Technical Team Leader
4 days ago
ROLE- Technical Team Leader/ Technical Support Specialist
Company- A BPO
Process- International Voice
Location- Bangalore
DAY SHIFTS/ 5 Days working
Work from office
Notice Period- Immediate/ 15 days
CTC UPTO- 8.5LPA(DEPENDING ON THE LAST DRAWN PACAKGE)
Language Known - English AND Hindi
Mandatory skills (MUST HAVE)
- 4+years' experience working in Hardware Support (Mandate)
- Laptop/ Desktop Support and Troubleshooting experience is a MUST
- Team Leading experience preferred
- Should be aware about - Attrition/ Shrinkage/ SLA Management/ C-SAT
Should have:
- Understanding of Business KPI
- Coaching and Feedback Skills
- Knowledge of Product; Procedures
- Understanding of Operational Tool and Quality Monitoring
- Ability to systematically guide Associates.
- Ability to make decisions, delegate tasks, and provide direction to team members.
- Ability to convey technical information in a clear and understandable manner to both technical and nontechnical audiences.
Interested candidates can share their resume on-
CALL- 8766285530
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