JKS Outsourcing | Information Technology Support Engineer | ahmedabad

1 week ago


ahmedabad, India JKS Outsourcing Full time

We are hiring for IT Support engineer


Experience needed-6 months- 1 year


Notice period-30 days


Shift timing-9pm-6am,Saturday & Sunday working day, rotational week off you can take


Location-Ahmedabad


JD-

Provide Level 1 and Level 2 support for hardware, software, and network-related issues.

  • Manage user accounts through platforms like Active Directory, Microsoft 365, and other business tools.
  • Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN) and escalate as needed.
  • Install, configure, and update operating systems and applications (Windows, macOS, Linux).
  • Manage IT assets such as laptops, desktops, printers, and peripherals.
  • Collaborate with the infrastructure and network teams to support server and cloud environments .
  • Monitor system performance and provide feedback to ensure continuous improvement.
  • Document procedures, solutions, and troubleshooting steps for future reference.
  • Assist with IT projects like system upgrades, device rollouts, and migrations.
  • Ensure compliance with IT policies and best practices for data security.


Key Skills and Requirements:


  • Familiarity with network protocols, firewalls, and VPN technologies .
  • Experience with Active Directory, Microsoft 365, and remote support tools (e.g., AnyDesk, TeamViewer).
  • Ability to troubleshoot hardware and software issues effectively.
  • Working knowledge of IT service management tools and ticketing systems.
  • Excellent communication and interpersonal skills .
  • Ability to prioritize tasks and work independently or within a team.


If you are interested Kindly share your updated resume to also please fill up the link shared below-




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