TIGI HR | Customer Experience Engineer | india

3 weeks ago


india TIGI HR Full time

Job Tittle : Customer Experience Engineer


Experience : 3 to 5 Years


Location : Ahmedabad


Position Overview:

We are seeking a skilled and proactive Customer Experience/Support Engineer to join our team. The successful

candidate will be responsible for providing technical support to customers, ensuring that issues are resolved

efficiently through our ITSM ticket system while adhering to customer SLAs. This role requires a strong

understanding of application technical support, as well as experience with Linux, networking, and virtual

environments.


Must have Skills :

  • Linux
  • Networking
  • 2 years of Service Agreement


Role & Responsibility:

The list of role and responsibilities of the Customer Experience Engineer are as follows (please note this is general

indication of expectations, and not an exhaustive list of duties):

• Providing technical support to customers

• Customer issue resolution through ITSM, Ticket system

• Ensure Customer SLA are adhered

• Work with team and ensure healthy, progressive environment in team

• Ensure customer Satisfaction is achieved through defined Criteria

• Ensure proper RCA, Documents are prepared and maintained.


Skills and Qualifications:


• Experience in working with Application Technical Support

• Ability to quickly understand, analyze customer issue

• Experience working with Linux, Networking, Virtual Environment

• Good Verbal Communication skills

• Ability to analyze logs files, networking, database issues using Linux , Networking or Windows

Commands

• Positive Attitude



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