Quality Assurance Automation Engineer

Job Opening: QA Automation Engineer (Tech Support)Job Details:- Job Location: Surat (Office - Work from Office)- Shift Timings: US EST shifts (Flexibility required) (10 PM to 6 AM IST)- Employment Type: Full-time- Salary Range: As per market standardsAbout the Role:We are looking for a QA Automation Engineer with strong expertise in Web, Mobile, and API test automation who can not only design and maintain scalable test automation frameworks but also collaborate closely with clients in a tech-support-focused role. The ideal candidate will have a mix of hands-on automation skills, client-facing experience, and the ability to troubleshoot complex testing scenarios.This role provides the opportunity to work on cutting-edge automation technologies, support global clients (flexibility with EST hours), and contribute directly to product adoption and customer success.Key Responsibilities:- Design, write, and automate test cases for Web, Mobile, and API platforms using tools like Appium, Selenium, TestNG, Cucumber, Cypress, Postman, RestAssured, and JMeter.- Build, optimize, and maintain custom automation frameworks leveraging Java, Appium, Selenium, Maven, TestNG, and CI/CD tools (Jenkins, CircleCI, Bitrise, GitHub Actions, etc.).- Automate test cases for TestOS (TestGrid’s flagship product) and provide hands-on guidance to clients.- Collaborate with clients to understand test requirements, troubleshoot issues, and provide technical support for automation and TestOS product usage.- Deliver client demos, product walkthroughs, and feature explanations, ensuring smooth onboarding and adoption.- Integrate automated scripts into CI/CD pipelines to ensure seamless continuous testing.- Act as a technical point of contact for client queries related to automation best practices, framework design, and product integration.- Work in an agile environment, contributing to sprint planning, QA strategy, and cross-team collaboration.Required Skills & Experience- Bachelor’s degree in computer science, Engineering, or related field.- 2+ years of hands-on automation testing experience (Web, Mobile, and APIs).- Strong coding experience in Core Java.- Proven expertise in building and maintaining automation frameworks.- Proficiency in Selenium, Appium, TestNG, Maven, RestAssured, and CI/CD integration.- Familiarity with modern QA practices such as BDD/TDD (Cucumber, JUnit) and shift-left testing.- Experience with performance testing tools like JMeter.- Strong understanding of test methodologies (functional, regression, integration, performance, smoke, UAT, etc.).- Excellent problem-solving skills with strong attention to detail.- Strong written and verbal communication skills to engage with clients and cross-functional teams.- Flexibility to work in US/EST time zones when required.Preferred / Good-to-Have- Experience with cloud-based testing platforms (e.g., TestGrid, SauceLabs, BrowserStack, LambdaTest).- Exposure to XCTest, Robot Framework, and Selenium IDE.- Familiarity with API test automation frameworks and microservices testing.- Prior experience in a client-facing or technical support role.- Knowledge of Agile and DevOps practices.Why Join TestGrid?At TestGrid, we offer a dynamic work environment with ample opportunities for growth and development. Join us in shaping the future of software testing and be part of a team that values innovation, collaboration, and excellence.How to Apply:If you are a results-driven Java Developer looking to make an impact, we want to hear from you Please submit your resume to with the subject line:"QA Automation Engineer (Tech Support) - TestGrid"TestGrid.io is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.