Kovai.co | Customer Accounts Specialist | coimbatore

1 month ago

coimbatore, India Kovai.co Full time

About Kovai.co:


Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.


At Kovai.co , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.


Our Products:

  • Biztalk360
  • Turbo360
  • Document360



“UK headquarters. Indian innovation. Global impact.”


Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.

We are on track towards $30 million in annual revenue – and we're just getting started.


Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys.


Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose.



Opportunity – Customer Accounts Specialist


What you’ll do on the job:

• Execution of a sales order by raising invoice in the accounting system

• Raising estimates to customers for annual support and subscription renewals

• Liaising with customers either via email/telephone for any queries on the estimates/invoices

• Updating the CRM system with customer updates and follow ups

• Assisting the team in license keys generation and other enquiries

• Managing the overdue invoices and making sure the accounts are up to date

• Assisting the sales team in reaching the potential leads wherever possible

• Provide accurate, valid and complete information by using the right methods/ tools

• As a part of customer on boarding process, client relationship sync up to be done

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Follow communication procedures, guidelines, and policies



You'll meet our requirements:

• Very good English communication skills (both in verbal and written)

• Should be good in Word, Excel and PowerPoint

• Candidate should be proactive, self-motivated and responsible team-player

• Strong phone contact handling skills and active listening

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multi-task, prioritize, and manage time effectively

• Worked in Xero / free agent Accounting System

• Work experience on any CRM systems (Dynamic CRM system is preferred)

• BBA / B.Com / M.Com graduates can apply.

• Candidates should be ready to work in shifts 02 pm - 11 pm (IST)

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