Sr. IT System Administrator

1 week ago

Bangalore, India Ferguson GCC Full time
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. Provide first-line technical support for desktops, laptops, tablets, and mobile devices (Windows, macOS, iOS, Android).
Assist with device provisioning, configuration, deployment, and updates using tools like Microsoft Intune or similar MDM platforms.
Manage user accounts, groups, and permissions through Active Directory and Office 365.
Troubleshoot device connectivity, software, and hardware issues.
Maintain inventory records for hardware and software assets.
Support IT projects including hardware refreshes, system upgrades, and rollout of new technologies.
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent hands-on experience.
Solid understanding of Windows and macOS environments.
Familiarity with mobile device management (MDM) platforms, especially Microsoft Intune.
Basic knowledge of networking (Wi-Fi, VPN, DNS, DHCP).
Certifications such as CompTIA A+, Microsoft 365 Certified: Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk).
Familiarity with ITIL practices or Help Desk workflows.

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