Sr. Salesforce Administrator

In this role you will Serve as the primary administrator and subject matter expert for our Salesforce Sales Cloud platform Customize Salesforce objects fields page layouts record types workflows validation rules and approval processes to support dynamic sales processes Manage user setup profiles permissions roles sharing rules and data access Develop maintain and improve dashboards and reports to provide actionable insights to Sales leadership Monitor data integrity and perform regular audits deduplication and data hygiene practices Automate repetitive tasks using tools like Process Builder Flows or third-party integrations Collaborate with sales leadership to translate business requirements into Salesforce functionality Support lead assignment rules campaign tracking and opportunity pipeline management Coordinate with IT and third-party vendors for integration projects e g dialer systems marketing automation tools data providers Provide end-user training and ongoing support for sales reps and managers Stay current on Salesforce platform updates best practices and third-party solutions Assist leadership with oversight and accomplishment of department deliverables through work recommendation consultation and the support mentoring and guidance of junior level staff We are looking for someone who has Required Education and Experience Bachelors degree in Information Technology Analytics Business or closely related field Equivalent experience may be substituted A minimum of 5 years of CRM Administration experience with preference being Salesforce Salesforce Administrator Certification ADM 201 Strong knowledge of Salesforce Sales Cloud including custom objects process automation and reporting Experience working with lead-to-opportunity and pipeline management processes Proficiency in data management tools Data Loader DemandTools etc Preferred Education and Experience Experience at ResultsCX or other high-growth BPO sales environment Advanced Admin or additional CRM certifications Familiarity with integrations such as CTI systems HubSpot Pardot or other sales marketing tools Understanding of sales metrics like lead conversion rate average deal size and time-to-close Experience with sandbox management and release deployment tools e g Change Sets Gearset Familiarity with agile or scrum-based project environments About ResultsCXResultsCX is a premier customer experience partner to Fortune 100 and 500 companies We design build and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow while improving efficiency and reducing costs ResultsCXs 30 -year track record for reimagining the customer experience to meet consumers evolving expectations has driven growth to more than 20 geographic hubs and approximately 20 000 colleagues worldwide Our core expertise extends to actionable analytics contact center as a service CCaaS and our own SupportPredict AI-powered digital experience platform Our strength lies in exceptional individuals working together in a high-performing fun culture to deliver next-generation customer experiences on behalf of our clients Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race color religion national origin sex sexual orientation gender identity age disability veteran status or any other protected factors under federal state or local law Company OverviewThe Sr Salesforce Administrator supports and optimizes our Salesforce CRM environment and plays a pivotal role in enhancing our sales team s productivity through CRM customization reporting and process automation The Sr Salesforce Administrator works closely with sales operations and marketing teams to ensure our Salesforce instance is scalable efficient and aligned with business goals