Senior - Salesforce Administrator

Title Senior Salesforce Administrator Work you ll do- Key Responsibilities As a part of the Salesforce Local Admin you will Exp 5-8 Years Support as primary system administrator for the Salesforce users Effectively act as the liaison between our users leaders application maintenance development teams Work with team members and project lead to establish suitable processes to support administrative development and change management activities Coordinate the evaluation scope and completion of new system enhancement requests Work independently with members of the user community to help them meet the business requirements Assist in educating of new users and grow the Salesforce skill set across the organization Support end to end license management process Activation deactivation adding removing additional permissions reassigning assets welcome email etc Complete regular UAT user acceptance testing and prepare for upgrades Triage and fulfill incoming ServiceNow requests Updating and maintaining accounts opportunities contacts Leads campaigns and reporting dashboard Data cleansing across all data objects for NSE geographies Manage ad-hoc request to support various business groups across organisation Produce customize reports dashboard for users and business groups Maintain and update process documents Deliver excellent service in line with process requirements and ensure service level agreements are met Provide an employee focused experience through the timely and accurate completion of queries and activities Record and maintain accurate activity information tracking through to timely closure Escalate more complex queries to the Team Leader or specific cases to the appropriate Salesforce support team Maintain own continuing professional development to ensure advice given is appropriate and of a high quality Ensure compliance with appropriate Data Protection legislation always Requirements uired Minimum 5 years of experience as a Salesforce com administrator Strong understanding of Salesforce com best practices and functionality Strong data management and data quality abilities Salesforce com Admin basic certifications preferred Working experience on ServiceNow tool is preferred Excellent communication skills CE Advance Excellent knowledge of Microsoft Excel and Office suite Excellent project management skills and a positive attitude Previous experience of advanced reporting and dashboard Demonstrated ability to meet deadlines handle and prioritize simultaneous requests and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Basic knowledge of Data Loader for mass data management Ability to work in a dynamic fast-paced environment Enthusiastic and eager to learn new technologies Committed to working with their team to maintain a positive team spirit Good listener with a calm manner and the ability to ask effective questions Excellent customer service skills and a good telephone manner Must be a supportive team player who is reliable and respects others with a desire and drive to meet and exceed team targets Must demonstrate a methodical analytical and clear approach to problems Is open receptive and adaptable to change Proven ability to design and implement new processes and facilitate user adoption A documented history of successfully driving projects to completion A demonstrated ability to understand and articulate complex requirements Preferred Basic understanding of Salesforce com best practices and functionalities Salesforce advanced reporting and dashboard Experience in supporting users on any global CRM tool preferred Knowledge of secondary research data cleansing basic reporting Manage multiple clients in different time-zones Knowledge of MS office Advance Excel Knowledge of CRM functionalities and Marketing Automation tools