Workforce Management Analyst
1 day ago
Workforce Management (Forecasting) Location – Remote India A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame, usuallyfocusing on daily or weekly timeframes; key responsibilities include monitoring call volume,average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs. Skills and qualifications for a WFM short-term forecasting role: Strong analytical skillsand proficiency in data analysistechniques Experience with workforcemanagement software and forecasting tools Excellent communication and collaboration skillsto effectively communicate forecasts to stakeholders Understanding of contactcenter operations and key performance indicators (KPIs) Proficiency in MicrosoftExcel and otherdata analysis tools Ability to work under pressureand adapt to changing conditions Role &Responsibilities Data analysis: Regularly reviewing historical call volume data,stakeholder behavior patterns,and other relevantmetrics to identify trends and patterns for accurate forecasting. Forecasting modelcreation: Utilizing WFM software to build and maintain short-term forecasting models, adjustingparameters based on current trends and seasonal fluctuations. Intraday adjustments: Monitoring real-time call volume and service levels,making necessary adjustments to staffing schedules as needed throughout the day. Communication and collaboration: Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained. Performance reporting: Generating reportson forecasting accuracy, identifying areas for improvement, and proposing adjustments
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Manager workforce management
2 weeks ago
Bangalore, India Randstad Full timeJob Description - Workforce Management Director about Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with...
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Manager Workforce Management
1 day ago
bangalore, India Randstad Full timeJob Description - Workforce Management Director about Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the sales...
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Workforce Management Analyst
1 week ago
Bangalore, KA, IN, Gainwell Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWorkforce Management Analyst Workforce Management A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-time adherence, analyzing performance data, and ensuring compliance with labor...
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Manager Workforce Management
1 week ago
bangalore district, India Randstad Full timeJob Description - Workforce Management Director about Randstad enterprise Randstad Enterprise Group (REG), a new world-class talent advisory infrastructure that leverages Randstad's breadth of services to build total talent models that generate maximum business value for clients. Bringing together Randstad's global strategic accounts teams, with the sales...
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Workforce Management
1 week ago
bangalore, India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Workforce Management Analyst
1 week ago
bangalore, India Gainwell Technologies Full timeGreeting From Gainwells Technology:Summary Workforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
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Workforce Management Analyst
2 weeks ago
Bangalore, Karnataka, India Gainwell Technologies Full timeWorkforce Management A WFM Workforce Management supervisor is responsible for overseeing the workforce planning and scheduling within an organization including tasks like forecasting staffing needs creating employee schedules monitoring real-time adherence analyzing performance data and ensuring compliance with labor laws all while optimizing...
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Workforce Planning Analyst
3 days ago
Bangalore - Manyata Tech Park Road, India Commonwealth Bank of Australia Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWorkforce Planning Analyst Organization: At CommBank, we never lose sight of the role we play in other people's financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your...
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Workforce Management
1 week ago
bangalore, India Gainwell Technologies Full timeGreetings from Gainwell Technologies...!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Workforce Management Real-Time Analyst
1 day ago
Bangalore, KA, IN, Gainwell Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWorkforce Management (Real Time Analyst) WFM - RTA (Real Time Adherence) A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and...
