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Program Management Expert

3 weeks ago

Chennai, Tamil Nadu, India Fiserv Full time

Program Management Expert

Exp. Range- 9 to 12 years

Job Description:

What does a successful Program Management Expert do at Fiserv?

A successful Program Manager at Fiserv leads cross-functional stability and automation initiatives involving operations, development, architecture, automation, and technology services teams. This role is critical in ensuring end-to-end program execution, stakeholder alignment, and delivery excellence across multiple workstreams. The Program Managers efforts directly contribute to Fiserv's mission to drive innovation and operational efficiency in financial technology.

What you will do:

  • Lead and manage complex programs involving multiple teams and stakeholders.
  • Collaborate with operations, development, Automation Team, and architecture teams to ensure alignment and timely delivery.
  • Drive data collation and reporting efforts using tools like JIRA, Clarity, and Power BI.
  • Maintain program documentation (roadmap, program charters, project plans, etc.), dashboards, and release calendars.
  • Facilitate sprint planning, retrospectives, and governance meetings. Communicate effectively with stakeholders at all levels.
  • Ensure compliance with internal standards and external regulations.
  • Identify risks and mitigation strategies proactively.
  • Generate and present regular reports on program status, risks, and performance metrics to stakeholders and leadership.

What you will need to have:

  • 10+ years of proven experience in program management across cross-functional teams.
  • Strong understanding of Agile & software development lifecycle and release management.
  • Hands-on experience with JIRA, Power BI, and project tracking tools.
  • Excellent communication and stakeholder management skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Bachelor's degree in Computer Science, Information Technology, or a related field, and/or equivalent military experience.

What would be great to have:

  • PMP, PRINCE2, or equivalent program management certification.
  • Experience in cloud migration, automation, or infrastructure programs is a plus.
  • Familiarity with Agile and Scrum methodologies.
  • Familiarity with ITIL processes - Change Management, Incident Management, Problem Management.

Tools & Platforms:

  • JIRA – for project tracking and communication.
  • Power BI – for reporting and dashboard creation.
  • Clarity – for capacity planning and time logging (if applicable).
  • Confluence – for documentation and collaboration.