Salesforce senior business analyst
1 day ago
Salesforce Senior Business Analyst - Salesforce Service Cloud and Sales cloudPosition SummaryWe are seeking a highly skilled Senior Salesforce Business Analyst with strong expertise in Salesforce Service Cloud and Sales cloud and solid experience across other Salesforce products. The Senior BA will act as the bridge between business needs and technology, driving scalable, high-quality Salesforce solutions. This role requires excellent communication, problem-solving skills, and the ability to manage complex requirements in a fast-paced, Agile/Scrum environment.Key ResponsibilitiesCollaborate with stakeholders across Customer Service, QA, IT, and Operations to align platform capabilities with business goalsConduct gap analyses, process mapping, and impact assessments for new features and integrations; Evaluate the impact, benefits, and risks of proposed solutionsAnalyse and document business requirements related to case management, shipment tracking, and regulatory documentation across global pharma logistics operationsTranslate business needs into user stories, acceptance criteria, functional specifications, process flows, and “As-Is/To-Be” documentation.Collaborate closely with business teams, architects, Salesforce developers and admins to validate solutions, conduct UAT, and ensure successful deploymentsMonitor platform adoption by business users, business user feedback, and performance metrics to drive continuous improvementSupport release planning, change management, and training initiatives for Service Cloud usersFacilitate workshops, discovery sessions, and backlog refinement meetings to align priorities and guide solution design.Translate regulatory requirements (GDPR, HIPAA, etc.) into functional specifications and user stories for Service Cloud enhancementsIdentify and recommend process improvements for both project delivery and BAU operations.Required Skills & Experience6–8 years of experience as a Salesforce Business Analyst, with strong focus on Service CloudProven success in gathering requirements and writing user storiesDeep understanding of Service Cloud features: Case Lifecycle, Omni-Channel, Knowledge Base, Entitlements, CTI integrationsFamiliarity with pharma logistics workflows including cold chain, temperature-sensitive shipments, and regulatory documentationExperience with Agile/Scrum methodologies and tools like Jira or Azure Dev OpsStrong communication and documentation skills, with ability to tailor updates for technical and non-technical audiencesSalesforce certifications preferred: Salesforce Certified Business Analyst, Service Cloud Consultant, Salesforce AdministratorOther SkillsExcellent stakeholder management, facilitation, and communication skillsExposure to Sales Cloud, Experience Cloud, CPQ, or Industry Clouds would be good to haveExperience with pharma logistics ecosystemsExposure to multilingual orgs, global support operations, and multi-region complianceFamiliarity with App Exchange tools for service automation, analytics, or agent productivityStrong problem-solving mindset.Mentoring junior BAs.Success MetricsImproved case resolution times and agent productivityPlatform compliance with audit requirementsStakeholder satisfaction and cross-functional alignmentVelocity and quality of Service Cloud releases
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Pune, Maharashtra, India dentsu Full time ₹ 15,00,000 - ₹ 25,00,000 per yearThis is a challenging opportunity for a Salesforce Senior Business Analyst to join the Global Commercial Platforms function. Working within Dentsu Service Lines & Primary Markets, the key focus will be to lead the analysis of complex business needs and drive the implementation of Salesforce solutions. The Senior Business Analyst will work closely with...
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4 days ago
Pune, India DigiHelic Solutions Pvt. Ltd. Full timeSalesforce Senior Business Analyst - Salesforce Service Cloud and Sales cloudPosition Summary We are seeking a highly skilled Senior Salesforce Business Analyst with strong expertise in Salesforce Service Cloud and Sales cloud and solid experience across other Salesforce products. The Senior BA will act as the bridge between business needs and technology,...
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Pune, India DigiHelic Solutions Pvt. Ltd. Full timeSalesforce Senior Business Analyst - Salesforce Service Cloud and Sales cloudPosition Summary We are seeking a highly skilled Senior Salesforce Business Analyst with strong expertise in Salesforce Service Cloud and Sales cloud and solid experience across other Salesforce products. The Senior BA will act as the bridge between business needs and technology,...
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Pune, India People Prime World Wide Full timeAbout Company : Our client is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France. Founded in 1967, It has been a leader in business transformation for over 50 years, leveraging technology to address a wide range of business needs, from strategy and design to managing operations. The company is...
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Pune, India DigiHelic Solutions Pvt. Ltd. Full timeSalesforce Senior Business Analyst - Salesforce Service Cloud and Sales cloud Position Summary We are seeking a highly skilled Senior Salesforce Business Analyst with strong expertise in Salesforce Service Cloud and Sales cloud and solid experience across other Salesforce products. The Senior BA will act as the bridge between business needs and technology,...
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4 days ago
Pune, India DigiHelic Solutions Pvt. Ltd. Full timeSalesforce Senior Business Analyst - Salesforce Service Cloud and Sales cloud Position Summary We are seeking a highly skilled Senior Salesforce Business Analyst with strong expertise in Salesforce Service Cloud and Sales cloud and solid experience across other Salesforce products. The Senior BA will act as the bridge between business needs and technology,...
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