Nurse Manager

Company : Veterinary HospitalPosition : Nurse ManagerJob Location : SingaporeDesired skills and experience:• A degree or diploma in veterinary nursing or general nursing.• Any advanced diplomas or specialized veterinary nursing certifications likeCert III or Cert IV• At least 5 years of supervisory or managerial experience in veterinary nursing ispreferred• Expertise in patient care, staff management, and clinical operations withbackground in healthcare / hospital administration• Ability to train and mentor nursing staff.• Strong interpersonal and communication skills.• Knowledge of veterinary healthcare protocols and compliance.Role overview:• The Nurse Manager leads the Veterinary nursing team, ensuring highstandards of patient care and clinical operations. This role focuses on nursingstaff management, patient care coordination, and improving quality of service.• The position will be reporting to the Chief Operating Officer (COO) and willwork closely with the Specialists and Veterinarians to ensure smooth runningof all departments, and the hospital runs effectively, balancing financial goalswith patient care priorities.• The Nurse Manager will have a dual role to head the nursing team atEmergency & Critical Care (ECC) Department and take the responsibility tolead the Nursing team for other clinical departments.Job Description:Hospital Operations• Oversee daily operations across all clinical departments, ensuringstandardized workflows working together with the COO.• Conduct annual operational audits to identify bottlenecks, aiming to reducepatient downtime through optimized scheduling.• Implement time-management initiatives to minimize workflow interruptions,tracking improvement in operational smoothness quarterly.• Maintain staff operational readiness through structured trainings on definedStandard Operating Procedures (SOP’s).ECC Service Management• Maintain 24/7 ECC nurse availability, ensuring complete shift coverage withminimal gaps affecting patient care.• Utilize data-driven shift planning to optimize emergency staffing, ensuringadequate resources during peak hours.• Implement triage optimization techniques, leveraging digital platforms toimprove emergency case prioritization.• Track ECC performance using clinical KPIs, including patient outcome successrates and satisfaction metrics.• Conduct regular ECC workflow analysis, streamlining patient intake processesfor improved emergency response times.• Introduce training modules for ECC nurses, focusing on rapid decision-makingand high-pressure case handling.• Establish real-time incident response teams, ensuring immediate interventionin critical cases.• Standardize ECC reporting and documentation, ensuring smooth casetransitions between departments.• Foster collaboration between ECC staff and other hospital departments,ensuring seamless patient care integration.• Benchmark ECC patient recovery rates against industry-leading veterinaryhospitals, identifying areas for refinement.Human Resource & Workforce Planning• Implement mentorship and coaching initiatives for staff growth with nursetraining across hospital.• Champion diversity and inclusion in hiring and workplace practices• Address staff grievances and resolve conflicts promptly and fairly working withthe COO.• Monitor and manage staff scheduling, attendance, and leave across thehospital to ensure adequate shift coverage with minimal gaps affecting patientcare.• Interact with Universities for internship and externship opportunities for nurses• Manage and support Department Heads and attend interviews for nursing staffselection.• Address disciplinary issues for timely action for clinical staff