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Human Resources Operations Manager
1 month ago
Happiest Minds is hiring for HR Shared Services Head / HR Operations Head
Location: Bangalore
Experience: 11+ yrs
Job Description / Responsibilities
Shared Services
• Manage all aspects of the day to day activities of the Shared Services team including coaching, training and career development
• Responsibilities include Onboarding, Operations, Compliance, HRIS, Adherence of HR processes and policies, Automation, Payroll, etc.
• Maintain a high performing HR Operations organization that drives business results through a simple, easy to understand structure
• Drive operational performance and service excellence within the HR Shared Service team
• Define SLA and guide team in delivering results with excellence
• Have an understanding and knowledge of the HR vision and strategy to build supporting HR Operations to enable greater performance
• Ensure understanding of the latest developments, best practices and trends in HR and other functional areas in order to bring leading edge expertise in their fields
• Support People Practice and Business teams from across locations in India, US, UK and other territories
• Ensure transparent and timely communication to stakeholders concerning process risk, proposed changes, strategic needs and opportunities to establish best-in-class operations
• To act as an interface between the HR COE teams, Top Management & Operations Teams to ensure effective communication and implementation of processes, policies and initiatives.
• Drive optimization and Simplification of HR processes and ensures that we simplify and create exceptional customer experience in core tasks
• Directs the control, protection, extraction, compilation, analysis and integrity of HR data in connection with local HR Systems, including the development, documentation, communication and enforcement of data quality check procedures
• Lead strategic initiatives including HR Automation, to ensure long-term process improvement, cost reductions, and increased efficiencies
• Contribute to the strategic direction of Human Resources through active leadership on HR Operations and other HR related special projects
Desired Profile:
• 8+ years of relevant experience with in Shared Services, HR Operations,
• Educational Qualification: Graduation, Masters degree is preferred
• Highly organized, detail oriented and able to meet deadlines in a multi-task, fast-paced environment
• Ability to define strategy, develop and implement vision
• Project management skills that range from conception to planning, implementation and evaluation of projects
• Strong interpersonal skills to effectively build relationships and influence across a matrixed environment
• Able to influence to achieve project objectives (i.e. soliciting and reconciling feedback from multiple sources)
• Ability to display sensitivity, tact and responsiveness in various situations and maintain a high level of confidentiality
• Proven ability to use analytical data to measure performance, support decision making, develop action plans, and execute for performance improvement
• Ability to build a strong internal and external network of resources, and to successfully partner with people of various levels and backgrounds
• Strategic mindset with the ability to be a hands-on team player
• Solid leadership and change management skills
• Working knowledge of multiple human resource disciplines, including compensation practices, benefit administration and management, recruiting, payroll, organizational diagnosis, employee relations, performance management etc.
• Strong Microsoft Office skills in Outlook, Word, PowerPoint, and Excel
• Sound knowledge of local labor laws and statutory requirements
