Fitness Manager

About WTF Gyms Witness The Fitness (WTF) is a technology-driven fitness ecosystem transforming how gyms operate across India. With advanced automation, data intelligence, and AI-powered member experiences, WTF ensures that every gym under its brand delivers measurable results and operational excellence. Currently managing over 50 gyms across Delhi-NCR, WTF is expanding rapidly and redefining the future of organized fitness management. The Fitness Manager (Operational Level) plays a vital role in this system — driving daily trainer performance, member satisfaction, and transformation outcomes across a cluster of five gyms. Position Overview The Fitness Manager (Operational Level) is responsible for the day-to-day management of all fitness operations across 5 assigned gyms . This includes trainer discipline, PT sales achievement, member result tracking, and coordination with front-desk staff to deliver exceptional gym performance. This role ensures that every trainer performs at peak efficiency, every member achieves visible progress, and every gym consistently meets its fitness and transformation goals. You will report to the Area Fitness Manager and work closely with the Area Sales & Operations Manager to support renewals and member retention through strong result delivery. Key Responsibilities (KRAs) 1. Trainer Performance & Attendance Ensure 100% daily attendance and punctuality of all trainers in the assigned 5 gyms. Monitor trainer discipline, grooming, and adherence to WTF uniform and conduct guidelines. Review trainer shift logs, check-in data, and member feedback daily. Conduct weekly one-on-one reviews with trainers to evaluate progress and set targets. 2. Personal Training (PT) Sales & Revenue Drive PT revenue achievement across all gyms in the cluster. Ensure every trainer achieves a minimum of ₹40,000 per month in PT revenue. Track PT lead conversions, upselling performance, and renewal influence through data dashboards. Support trainers in improving sales techniques, communication, and client conversion. 3. Client Transformations & Progress Tracking Ensure every gym achieves at least 10 client transformations per month . Monitor client progress through BCA reports, training schedules, and nutrition adherence. Conduct fortnightly client reviews with trainers to assess transformation journeys. Identify clients at risk of drop-off and coordinate with the front desk to re-engage them. 4. Member Experience & Satisfaction Maintain high standards of member engagement, hygiene, and gym environment. Audit gym floor interactions and client experience daily. Resolve escalations within 24 hours in coordination with the Area Fitness Manager. Ensure that every member feels guided, supported, and inspired to achieve results. 5. Operational Discipline & Compliance Enforce all SOPs related to trainer shifts, client sessions, and data reporting. Ensure equipment usage, floor conduct, and safety protocols are followed at all times. Maintain consistent coordination with front desk teams for daily PT updates, feedback, and attendance logs. Submit daily and weekly reports to the Area Fitness Manager with trainer metrics, transformations, and revenue status. 6. Team Development & Upskilling Identify trainer skill gaps and recommend upskilling or certification requirements. Conduct monthly workshops on transformation methodology, communication, and member management. Build a high-performance culture across all 5 gyms, focused on discipline, learning, and excellence. KPIs & Metrics The performance of the Fitness Manager (Operational Level) will be measured through a defined set of KPIs focused on trainer efficiency, client results, and operational discipline. The manager must maintain at least 95% daily trainer attendance and compliance , ensuring punctuality, professionalism, and adherence to WTF standards across all assigned gyms. Each trainer is expected to achieve an average personal training revenue of ₹1,00,000 or more per month , reflecting consistent sales performance and client engagement. Every gym under the manager’s supervision should deliver a minimum of 10 client transformations per month , demonstrating effective program delivery and measurable results. Additionally, the role demands maintaining a member renewal influence rate of 80% or higher , driven by visible fitness progress and superior service experience. The manager must ensure operational and SOP compliance of at least 95% , guaranteeing that all gyms follow standardized procedures. Member satisfaction will be closely tracked, with a required average feedback rating of 4.5 out of 5 or higher , and all client escalations or service issues must be resolved within 24 hours to maintain a seamless and trustworthy member experience. Ideal Candidate Profile 3–6 years of experience in fitness management, preferably across multi-gym or large-format setups. Strong understanding of personal training operations, sales processes, and client result tracking. Excellent leadership and communication skills with the ability to handle 20–25 trainers. Data-driven and comfortable with dashboards, BCA tools, and CRM systems. ACE / ISSA / NASM certification preferred but not mandatory. Hands-on, energetic, and committed to achieving fitness and business excellence. Compensation Salary Range: ₹45,000 – ₹55,000 per month Incentives: Based on cluster PT revenue, transformation rate, and compliance metrics. Growth Path High-performing Fitness Managers will be eligible for promotion to Area Fitness Manager roles within 6–9 months, based on performance consistency, leadership quality, and gym transformation results.