AI/ML Engineer

3 weeks ago

India Whatfix Full time

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices across the globe in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

  • With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
  • Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
  • The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
  • Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
  • Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
  • Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Key Responsibilities:

  • Research & Implement ML and Deep learning algorithms for production
  • Build infrastructure for AI/ML systems, such as model inference, automated (re-)training, monitoring, explainability, etc.
  • Participate in Code Review and process improvement.
  • Stay abreast of new AI research relevant to us by reading papers and experimenting with code
  • Help AI product managers and business stakeholders understand the potential and limitations of AI for your Products
  • Run necessary ML tests and benchmarks for model validation
  • Fine-tune, retrain and scale existing model deployments
  • Articulate complex problems by communicating viable architecture and design approaches in a clear and concise manner
  • Implement computationally complex model training and software applications understanding Neural networks and integrate them into the Whatfix saas platform.
  • Design and develop highly scalable, reliable, and fault-tolerant systems for one of the world’s fastest-growing startups
  • Envision project goals, and product architectural solutions with a high focus on detail to ensure successful implementation
  • Occasionally participate in customer demos & provide inputs wherever required
  • Conduct research to provide technical solutions at scale for real-world challenges in various scenarios

Our ideal AI/ML Engineer:

  • 6+ years of experience and a strong analytical background, with a degree in computer science, engineering, machine learning, artificial intelligence, deep learning, algorithms, statistics, or a similar field desirable.
  • Proficiency of the below technologies and frameworks:
  • Solid experience in building applications using one or more of the techniques: Deep Learning, frameworks used for Leveraging LLMs(RAG, Fine-tuning, prompt-engineering)
  • Strong understanding of concepts related to Machine Learning and Statistics
  • Deep understanding of the family of Deep Learning and Computer Vision algorithms such as R-CNN, Fast R-CNN, Faster R-CNN, YOLO, etc
  • Solid hands-on experience in Deep learning libraries such as PyTorch, Fastai, TensorFlow, OpenCV, etc.
  • Proficiency in the implementation of algorithms and the use of advanced data structures to solve problems in computing. A solid foundation in the principles of computer science is desired.
  • Working knowledge of finding ways to quickly experiment and deploy at least 2 DL-based solutions to production
  • Excellent communication and technical skills
  • A can-do attitude and entrepreneurial spirit to conceive ideas, turn challenges into opportunities, and build products
  • Ability to collaborate effectively with highly technical resources in a fast-paced environment
  • Ability to solve complex challenges/problems and rapidly deliver innovative solutions
  • Bachelor’s or Master’s Degree in Computer Science

Good to have:

  • Experience in solving Embodied AI problems or problems involving building reinforcement learning algorithms
  • Experience in training multimodal eg: Vision Language models and deploying to production to solve business problems
  • Publication of DL-based research work in top-tier conferences is a plus
  • Previous experience with transformer/vision transformer-based models
  • Understanding using distributed computing frameworks like Spark

Note:

  • At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
  • We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status

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