Technical support specialist- tier 2
4 weeks ago
We are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering. Roles & Responsibilities: Work directly with financial institutions’ technology experts IT networking and security experts to troubleshoot and resolve reported networking and integration issues system admins to troubleshoot integrations with core banking, loan-origination and other systems Pinpoint and visualize bugs and failures using detailed server logs Mentor the Level 1 Support team as they triage, diagnose and resolve support tickets Create and update instructions, procedures and customer-visible help articles in Confluence Prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering Drive product enhancements that will accelerate and facilitate customer self-onboarding and self-support Create dashboards and alerts of problems so that we can resolve them before customers even see them Technical Knowledge : Abstract reasoning techniques to correctly diagnose problems, create workarounds, and help developers to implement root-cause fixes Networking, including troubleshooting with Fiddler, VPN set-up (AWS preferred), SFTP, certificates, traffic, proxies and whitelisting Web RTC for video SSO using SAML Experience supporting software running in Amazon AWS Excellent communication skills (both written and verbal) Proven ability to manage multiple concurrent tasks and customer issues, multi-tasking and meet deadlines Product Lifecycle and Software Development Lifecycle Tools and software : Fiddler network traffic analysis Kibana log analysis Jack Henry Symitar, Corelation Keystone, Fiserv DNA and other core banking systems Alkami, Q2, NCR Digital Insights and other online banking applications AWS VPN, SFTP and Certificate Manager Microsoft ADFS, Ping, Okta and other SSO integrations User/Customer Knowledge - Jira Service Management Software Development Life Cycle - Jira AWS Quick Sight for data visualization and analysis Flowcharting & diagramming - Draw.io Security Responsibilities : Ensure the highest levels of security for external and internal communications Strict adherence to Eltropy’s policies and procedures related to security, confidentiality, availability, and privacy; Attend all training and awareness sessions related to security; Reporting security events and incidents promptly through available channels of Eltropy Adherence to approval and authorization process while handling, accessing, sharing, storing, or processing Eltropy’s confidential information or data; personal data, or customer information Be responsible and accountable for handling sensitive information, protecting access credentials, managing data and information, etc. . What You Offer: Bachelor's degree in a Computer Science related field or equivalent practical experience Understanding of networking and cloud computing. Would be required to work 8:00pm - 4:00am IST (Later Preferred) Skills: Critical thinking ability - Passion to do whatever it takes to solve complex problems and build scalable processes Demonstrated ability to pull a customer into an ad-hoc troubleshooting call and lead that call to resolution without support. Be able to work independently; anticipating and resolving problems. Highly organized with strong project management skills and attention to detail Adept at analyzing large sets of data to generate meaningful insights Possess strong decision-making and prioritization skills Motivated towards working in a startup environment Experience : Prior work experience of 5+ years in Enterprise Saa S companies in a support capacity Working with or in a credit union Working with mobile and web applications in the B2 B space Working with remote, global, and cross-functional teams and an understanding of Saa S business models Participation in parts of the software development lifecycle Quantitative - Business Goals Quantity of integrations in progress Age of integration in progress Service Goals Jira Ticket average time to pick up Jira Ticket average time to transfer/resolve Jira Ticket count Qualitative - Problem solving Leadership Collaboration Innovation Prioritization Responsiveness - Internal and external
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Eltropy Tier 2 Technical Support Specialist
1 month ago
India Eltropy Full timeJob DescriptionWe are seeking a highly skilled Tier 2 Technical Support Specialist to join our team at Eltropy. As a key member of our support team, you will be responsible for leading and collaborating with various stakeholders to troubleshoot and resolve complex technical issues.Key Responsibilities:Collaborate with financial institutions' technology...
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Technical Support Specialist- Tier 2
1 month ago
India Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering. Roles & Responsibilities: Work directly with financial institutions’ technology experts IT networking and security...
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Technical Support Specialist- Tier 2
1 month ago
India Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering. Roles & Responsibilities: Work directly with financial institutions’ technology experts IT networking and security experts to...
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Technical Support Specialist- Tier 2
1 month ago
India Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering.Roles & Responsibilities:Work directly with financial institutions’ technology experts IT networking and security experts to...
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india VergeCloud Full timeVergeCloud is rapidly scaling and redefining how businesses leverage CDN, cloud security, and edge computing. We empower businesses with cutting-edge cloud solutions, providing real-time visibility, analytics, and AI-driven operations across multiple industries. Join our dynamic, collaborative environment and contribute to shaping the future of cloud and...
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Eltropy | Technical Support Specialist- Tier 2
1 month ago
india Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering. Roles & Responsibilities: Work directly with financial institutions’ technology experts IT networking and security experts to...
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Eltropy | Technical Support Specialist- Tier 2
1 month ago
india Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering.Roles & Responsibilities:Work directly with financial institutions’ technology experts IT networking and security experts to...
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india Eltropy Full timeWe are looking for Tier 2 Technical Support Specialist who will be able to lead, collaborate, prioritize, Innovate, prioritize bugs affecting customers, contain them with workarounds, and champion fast fixes by Engineering. Roles & Responsibilities: Work directly with financial institutions’ technology experts IT networking and security experts to...
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india VergeCloud Full timeVergeCloud is rapidly scaling and redefining how businesses leverage CDN, cloud security, and edge computing. We empower businesses with cutting-edge cloud solutions, providing real-time visibility, analytics, and AI-driven operations across multiple industries. Join our dynamic, collaborative environment and contribute to shaping the future of cloud and...
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India Gemini Solutions Pvt Ltd Full timeJob OverviewGemini Solutions Pvt Ltd is a leading provider of innovative technology solutions. We are currently seeking an experienced Dynatrace Technical Support Specialist to join our team.About the RoleThis is a unique opportunity to work with a cutting-edge monitoring and performance management platform. As a Dynatrace Technical Support Specialist, you...
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Cloud Computing Technical Support Specialist
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India VergeCloud Full timeVergeCloud is a pioneering cloud and edge computing company that empowers businesses to thrive in today's digital landscape. Our cutting-edge solutions provide real-time visibility, analytics, and AI-driven operations across various industries.Position Overview:We are seeking an experienced Cloud Computing Technical Support Specialist to join our dynamic...
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India Norstella Full timeAbout NorstellaNorstella is a global pharma intelligence solution provider that unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle.Our mission is to smooth access to life-saving therapies, and we achieve this by combining cutting-edge data solutions, expert advisory services, and advanced...
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India CO-WORKER TECHNOLOGY AB Full timeJob OverviewWe are seeking a skilled Technical Support Specialist to join our team at Co-Worker Technology AB.About the RoleThis is an exciting opportunity for a proactive IT professional to provide remote technical assistance, troubleshoot hardware, software, and network issues, maintain IT systems, and ensure seamless operations.Key ResponsibilitiesProvide...
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India OpenText Full timeSr. Technical Support Specialist JOB DESCRIPTION OPENTEXT - THE INFORMATION COMPANY Want to work with 98 of the world’s top 100 global companies and more than 120,000 customers in 180 countries? For more than three decades, OpenText™ has produced innovative online solutions that changed the way organizations conduct their business and the way...
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India Worc Consultancy Pvt Ltd Full timeAre you passionate about technical recruitment and have experience sourcing top talent in cutting-edge technology domains? Worc is looking for skilled recruiters to join our team! Position: IT Talent Acquisition Specialist Location: Remote (preference - Pune and Bangalore) Number of positions: Multiple Years of experience: 1 to 3 years ...
