Devops + Incident Management

3 days ago


bangalore, India Zyoin Group Full time

Job Title: Devops + Incident Management Experience Range: 6 to 11 Years Skills : Devops, Incident Management, L2 / L3 Support, Bash, CI/CD, Powershell, Fintech Exp. Job Location: Bangalore Notice - Immediate to 30 Days. Email ID: Your team This role is part of our Service Operations function that ensures the stability, resilience, and quality of IT services through strong operational governance and ITIL-aligned practices. The team drives incident response, change control, and continuous improvement to support reliable and scalable environments. Your role in the Team's Success Your primary responsibility will be to manage complex production and non-production environments while ensuring alignment with operational standards and compliance with internal controls. By identifying risks, addressing systemic issues, and enhancing process efficiency, you will help maintain operational excellence and foster strong collaboration across engineering, infrastructure, and governance teams. Your role is key to driving service reliability, environment readiness, and continuous improvement. What you'll do • Lead and coordinate the resolution of production incidents, including managing major incident bridges and war rooms. • Ensure high availability and reliability across production and non-production environments. • Execute deployments, monitor system health, and support release cutovers and rollbacks. • Automate routine support tasks and environment checks using scripting and DevOps tools. • Develop tools and scripts (e.g., Bash, Python, PowerShell) to improve system resilience and reduce manual toil. • Collaborate with Dev, SRE, and infrastructure teams to enhance observability and CI/CD workflows. • Partner with Change, Release, and Problem Management to drive governance and cross-functional alignment. • Maintain documentation, produce incident trend reports, and lead knowledge- sharing sessions. What you'll need for this role Key Qualification Requirements: • Strong understanding of automation, fault tolerance, self-healing systems • 5+ years of experience in Devops. • Knowledge of Agile and Continuous Delivery practices • Ability to collaborate with developers, SREs, and infrastructure teams to shift-left operational improvements • Experience in Incident, Problem, and Change Management workflows • Understanding of operational metrics, RCA/PIR processes, and governance • Ability to lead or support major incident calls and stability reviews



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