Warehouse Analyst

4 days ago

Bengaluru, Karnataka, India Kapiva Full time
Operations Analyst - Dark Store & Same-Day Delivery Location: optimizing logistics and delighting customers? Operations Analyst to join our fast-paced team, focusing on the seamless

execution of our dark store operations and same-day delivery services. managing inventory, and maintaining high customer satisfaction.

Program Management of Dark Store Operations: Oversee the day-to-day operations of our dark stores, ensuring efficient processes from inventory receipt to order fulfillment. This includes optimizing picking and packing procedures, layout, and resource allocation.

Monitor key performance indicators (KPIs) related to delivery speed, success rates, and customer feedback.

Customer Expectation Management: Proactively identify and address potential issues that could impact customer experience. Dark Store Inventory Management: Implement and maintain robust inventory control procedures within dark stores. Monitor stock levels, minimize discrepancies, manage dead stock, and collaborate with and merchandising teams to ensure optimal product availability.

Performance Monitoring & Reporting: Lead or contribute to projects aimed at optimizing dark store and delivery operations.

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.

~2-4 years of experience in operations management, program management, or a similar analytical role, preferably within e-commerce retail, or logistics.

~ Proven experience with inventory management and supply chain processes.

~ Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.

~ Proficiency in using data analysis tools (e.g., Excel, SQL,Power BI).

~ Experience specifically with dark store operations or same-day delivery models.

Familiarity with order management systems (OMS) and warehouse management systems (WMS).

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