Vigneto | Customer Relationship Executive | new delhi

20 hours ago


new delhi, India Vigneto Full time
Company Description
Vigneto is a premium tableware brand that offers the best-in-class tableware products inspired by Indian taste and aesthetics. Our mission is to create exceptional products that elevate your dining experience.
Duties and responsibilities:
Handle customer queries / issues / concerns / feedback / grievances
Convert queries / leads into orders
Pay utmost attention to details
Provide quick, prompt, and correct responses
Manage customers queries in their preferred language i.e., English or Hindi
Communicate with a premium customer base in an efficient manner
Understand the category of tableware and home décor thoroughly
Help customers with technical & billing related queries
Coordinate with other teams to make sure customer' queries are resolved
Regular follow-up & updates to customers
Desired Candidate Profile:
Excellent communication (English & Hindi) and negotiation skills
Should have good work ethics and calm attitude
Should be able to manage escalations and queries
Job Type : Full-time
Salary : Negotiable

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