Productboard Engineer

1 week ago

india Applicantz Full time

THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.


Our large, Fortune client is ranked as one of the best companies to work with, in the world. The client fosters progressive culture, creativity, and a Flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.


Looking for Productboard Support Engineer with 3-5 years' experience.


Qualifications


  • Bachelor's degree, preferably in Computer Science, Computer Engineering, or related quantitative field
  • 3+ years of experience using Productboard at the Maker level, preferably Maker/Admin
  • 5+ years of experience with Productboard configuration management and standardization practices
  • Ability to create, manage, and support all admin functions of Productboard
  • Experience with integrations between Productboard and other tools
  • Proven experience in establishing Productboard environments and onboarding of new users
  • Established experience in training end user communities
  • Hands-on experience with data migrations to Productboard, preferably from Aha and Asana
  • Experience in developing standards and best practices in Productboard


Good to have


  • Experience with Aha
  • Experience with Airtable, Asana, Trello and Smartsheets
  • Experience with Jira, Teams, and Confluence


Responsibilities


  • Provide support for employees migrating from Aha to Productboard
  • Address user inquiries and troubleshoot issues related to the migration process
  • Conduct regular office hours to answer questions and provide guidance to users during the migration period
  • Assist with the migration of data from Aha to Productboard, ensuring data integrity and accuracy
  • Configure and establish new Productboard environments tailored to specific needs of the ESE "site," ensuring they are optimized for user efficiency
  • Monitor, support, and establish integrations with Productboard
  • Support the implementation of configuration changes to meet business use cases
  • Ensure customizations adhere to established standards and best practices, avoiding conflicts or deviations from the agreed-upon framework
  • Define and document best practices, policies and standards that ensure a resilient and highly available service
  • Document interactions, processes, problems, and solutions to ensure that team members have easy access to the information
  • Analyze metrics and log data to support better decision-making and to improve the system performance and support
  • Deals well with ambiguous or undefined problems; ability to think abstractly and guide others
  • Comfortable performing requirements analysis, interfacing with stakeholders of various levels and documenting solutions
  • Excellent interpersonal skills in written and verbal format
  • Effectively work as a member of a highly adaptable, multi-discipline team
  • Ability to work in a collaborative, cross-team/Geo model to ensure successful management of operational tasks (setting resolution expectations, ensuring proper escalation and/or hand-offs as needed, etc.)
  • Can articulate technical topics to non-technical audiences both in writing and in person
  • Willing to flex your behavioral style to meet the needs of the team or work at hand
  • Confident of your skills, abilities and willing to share what you know, while learning from others
  • Familiarity with agile methodologies

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