ServiceNow CSM Developer

5 hours ago


tamil nadu, India Orion Innovation Full time

ServiceNow CSM Developer Experience Required: 3 to 8 years Minimum Module Experience: At least 2 years of hands-on experience Work Location: Bangalore and Chennai Work Timing: Flexible (2 PM to 11 PM IST) Mandatory Availability: 6:30 PM to 10:30 PM IST (Canada team overlap) Work Culture: Hybrid – 3 days office Job Description Position Summary We are looking for a skilled ServiceNow CSM Developer to join our team and lead the development, configuration, and enhancement of our Customer Service Management (CSM) platform. This role is pivotal in transforming our customer service operations, moving from traditional support to a proactive and seamless digital engagement model. You will be responsible for translating complex business requirements into technical solutions within the CSM module, building out our customer-facing Service Portal, optimizing the Agent Workspace, and integrating with critical business systems to create a unified customer experience. Key Responsibilities CSM Solutioning: Design, develop, and implement solutions on the ServiceNow CSM platform, including Case Management, Agent Workspace,



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