
Network Engineer L1
3 days ago
About Company:
Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting-edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with customized, high-impact solutions that ensure success in an ever-evolving landscape.
Position: Network Engineer L1 at NOC
No of Position – 20
Location- Thane, Maharashtra
Qualification- Postgraduate / Graduate / Diploma
Mandatory Certification
- Valid CCNA / JNCIA / CCNP Routing and Switching / Security
- OEM valid intermediate-level SD-WAN certification
Experience- 3+ years in handling network operations
Responsibilities
a) Monitor and report alerts from network devices
b) Work on raised and assigned tickets/alerts from the ITSM tool:
- Identify the fault
- Assign severity
- Follow troubleshooting procedures
- Ensure timely closure of alerts/tickets
c) Handle fault management with service providers for network-related issues:
- Initiate trouble tickets
- Follow up until resolution
- Escalate if required
d) Coordinate with L2 engineers for issue resolution and change management
e) Perform network-related changes on network devices as per role and accessibility defined in SOP
f) Prepare and maintain network-related reports such as:
- Branch down call report
- Bandwidth utilization report
g) Monitor and manage the
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