Customer service representative | work from office
2 months ago
Customer Service Executive Bangalore, Karnataka 24*7 WFO What this Job Involves We are looking for a skilled and customer-oriented English-Speaking + GDS Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality. Job Description Excellent writing and speaking skills in English (C1 level ) is mandatory and English is required on a B2 level Customer Support: Respond to calls from English -speaking customers in a courteous and efficient manner. Issue Resolution: Address customer inquiries, concerns, and complaints, striving to resolve issues effectively and in a timely manner. Customer Feedback: Gather and document customer feedback, suggestions, and complaints, and communicate insights to the management team for process improvements . Customer Satisfaction: Strive to achieve high levels of customer satisfaction by meeting or exceeding established customer service metrics. Requirements: Language Skills: Fluency in English at C1 level (both written and spoken) is essential with Customer Focus: A customer-centric mindset with a strong dedication to delivering exceptional service Problem-Solving: Analytical and creative problem-solving abilities to resolve customer issues effectively. Empathy: Ability to understand and empathize with customers' needs and concerns. Team Player: Ability to collaborate with team members and contribute to a positive team environment. Flexibility: Willingness to work in shifts and adapt to changing schedules based on business needs. English C1 is mandatory + GDS Experience (Amadeus, Saber, Galelio) Computer Literacy: Proficient in using computer systems, software, and CRM tools to manage customer interactions and information Key Responsibilities: Deliver exemplary customer service via emails and phone calls Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims. Disclaimer : It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds. About IGT IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA. IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC, Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements. Regards Varsha Batra M.+91-8527123018(whatsapp)
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Customer Service Representative | Work From Office
2 months ago
bangalore, India IGT Solutions Full timeCustomer Service ExecutiveBangalore, Karnataka24*7 WFOWhat this Job InvolvesWe are looking for a skilled and customer-oriented English-Speaking + GDS Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and...
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OFFICE REPUBLIC | Inside Sales Executive
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Inside Sales Executive
2 days ago
Bangalore, India OFFICE REPUBLIC Full timeCompany Description Co-working just got better! Join the movement at OFFICE REPUBLIC located in Bengaluru. OFFICE REPUBLIC is a workspace that fosters innovation, creativity, and collaboration, offering state-of-the-art facilities and flexible memberships. With access to meeting rooms, virtual offices, and hot desking, it's your destination for...
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PEI-Genesis | Customer Service Representative
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Customer service representative
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Bangalore, India HSBC Full timeDear Candidates, We hope this message finds you well! We are excited to inform you that we are hosting walk-in interviews for the International Voice Process for our client on Saturday, December 07th If you missed the previous opportunity, now is your chance to join a prestigious organization! Date of Interview: 14th Dec 2024 Time: 10.00 AM TO...
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Customer Service Representative
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Bangalore, India HSBC Full timeDear Candidates, We hope this message finds you well!! We are hiring for Internation Voice Process for Bangalore location. About Client One of the largest banking and financial services organisation catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the...
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Mintobay | Ecom Customer Service Representative
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bangalore, India Mintobay Full timeCompany: MINTOBAYLocation: BangaloreJob Description: We are looking for a dedicated and customer-focused individual to join our team as an Ecom Customer Service Representative. You will be playing a crucial role in ensuring our customers have a seamless and enjoyable shopping experience on our platform. If you are a friendly, empathetic, and...
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Customer Service Representative
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Bangalore Urban District, Karnataka, India Victaman Private Limited Full timeNotice Period: Immediate Shift Timings: Day Shift Work Type: On Site No of Openings: 300 Language: English, Hindi Skills: Computer, Excel Experience: 0 - 3 years Qualification: 12th Age: 18 - 30 years Description *Designation: Customer Service Representative - Process: Axis Bank *Job Description: Roles and Responsibilities: - Take prospect from...
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Customer Service Representative
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Bangalore, India Allegis Global Solutions Full timeDear Candidates, We hope this message finds you well! We are excited to inform you that we are hosting walk-in interviews for the International Voice Process for our client on Saturday, December 07th If you missed the previous opportunity, now is your chance to join a prestigious organization! Date of Interview: 07th Dec 2024 Time: 10.00 AM...
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Mphasis | Customer Service Representative
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bangalore, India Mphasis Full timeGreetings from Mphasis !!We have a walk-in interview scheduled for the Position of Customer Support Officer (International Voice Process) on 16th December, 2024 (Monday), from 10:00am-1:00pm. Please carry your resume (hard copy) and govt id (Aadhar Card).Job SummaryHandle Inbound and Outbound callsCoordinating with Operations and other support functions for...
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bangalore, India Office Hub Full timeOffice Hub is the world’s leading marketplace for flexible workspaces: coworking, shared spaces and serviced offices. Proptech is our game; our platform and website in combination with next level customer service has made us the ultimate disrupter to the real estate industry. Since our launch in Australia 10 years ago, we have helped over 200,000 companies...
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bangalore, India Office Hub Full timeOffice Hub is the world’s leading marketplace for flexible workspaces: coworking, shared spaces and serviced offices. Proptech is our game; our platform and website in combination with next level customer service has made us the ultimate disrupter to the real estate industry. Since our launch in Australia 10 years ago, we have helped over 200,000 companies...
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bangalore, India Office Hub Full timeOffice Hub is the world’s leading marketplace for flexible workspaces: coworking, shared spaces and serviced offices. Proptech is our game; our platform and website in combination with next level customer service has made us the ultimate disrupter to the real estate industry.Since our launch in Australia 10 years ago, we have helped over 200,000 companies...
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HSBC | Customer Service Representative
3 weeks ago
bangalore, India HSBC Full timeDear Candidates, We hope this message finds you well!! We are hiring for Internation Voice Process for Bangalore location. About Client One of the largest banking and financial services organisation catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the world’s...
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HSBC | Customer Service Representative
3 weeks ago
bangalore, India HSBC Full timeDear Candidates,We hope this message finds you well!!We are hiring for Internation Voice Process for Bangalore location.About ClientOne of the largest banking and financial services organisation catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the world’s biggest...
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bangalore, India MBSAP Enterprises Full timeWE ARE HIRING FOR OUR CLIENTJob Title: Customer Service Representative | Empowering Women in Customer Service & support | Freshers can also apply.Location: BengaluruWe’re looking for enthusiastic Tele Callers to engage with clients, promote products/services. If you’re passionate about communication and customer relationships.Key Responsibilities:Make...
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Customer Service Representative
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Bangalore Urban District, Karnataka, India Victaman Private Limited Full timeNotice Period: Immediate Shift Timings: Day Shift Work Type: On Site Language: Hindi, English Skills: Excel, Computer Experience: 0 - 3 years Qualification: 12th Age: 18 - 30 years Description: - Position: Outbound Voice Process Executive Location: Bangalore, India Taurus, a leading company in Bangalore, is seeking dynamic individuals to join our...
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Customer Service Representative German
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Customer Service Representative
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Bangalore, India The Hiring Company Full timeAbout the Role - We are looking for Intern - Customer Support Specialists (CSS) who will be responsible for delivering instant resolutions/first contact closures to users. In this role, you need to solve user issues in the first instance, regardless of complexity or dependencies to retain user/restore trust, and you will also have to coordinate with...
