Sr. service manager

2 weeks ago

Mumbai, India Wipro Digital Operations And Platforms Full time
We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified)
Note : Preference will be given to the women candidates for this role.
- Job Location : Mumbai
- Experience Required : 8-12 Years
- Both Side Transport (Work from Office)
Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke , MINITAB , Continuous improvement , process improvement, Lean Six Sigma, Automation, RPA & agile etc.
The Ops & Quality Service Manager/Sr. Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.
High Level Responsibility area
- Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
- Provides analytics support to Business Leaders both onshore and offshore.
- Drives a continuous improvement culture
- Manages the innovation/ idea generation platform “MERCURI”
- Facilitates Process Improvement trainings
- Supports the business with Quality/Operational excellence initiatives.
Responsibilities:
- Understand business processes , analyze data trends and share recommendations with stakeholders
- Showcase / share skill set & Quality service offerings with stake holders
- Analyze data on key client operational metrics to understand opportunity for improvement
- Learn and understand the domain / business to help define process metrics
- Map processes to identify non-core activities and suggest alternatives and thus help remove waste
- Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
- Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
- Be flexible to changes & continuously evaluate to adapt to the culture of the organization
- Understand and own development needs in consultation with the manager and work to achieve development goals
- Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
- Deliver Lean trainings for Band 3-5 colleagues
- Deliver need based trainings on Problem solving , Quality concepts & tools
- Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
- Identify Failure modes and help in establishing process controls
- Design and develop metrics for accurate measurement of work performance
- Baseline metrics and monitor performance
- Provide advance data Analytics as per Business Unit / Process requirements
- Identity opportunities for capacity creation
- Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
- Support business to create year on year efficiencies
- Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
- Use Six Sigma and Lean tools as required
- Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies
- Develop project roadmaps for assigned projects with minimal or no mentoring support
- Acts as a program manager for BU specific or division level programs
Education:
- Graduate in any stream
- Black belt certified
Required Experience
8-10 years of work experience
Total work experience of 5 years or more (after Graduation in any discipline)
Relevant / industry work experience of 5 years or more
Maximum experience should not exceed 10 years.
Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project
Experienced in managing multiple project teams simultaneously
Preferred Experience:
Training and Facilitation Skills and experience
Excellent oral, written, cross functional and interpersonal communication skills.
Learning ability with customer orientation and a keen eye for process improvement
Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems
Knowledge of Minitab
Knowledge of Access
Good knowledge of MS Excel , Power Point and MS Visio
Note : Interested candidates can share their CV's at (Please mention Subject line-Process Excellence for Mumbai)

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