Sr. Service Manager

2 weeks ago

mumbai, India Wipro Digital Operations and Platforms Full time

We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified)

Note : Preference will be given to the women candidates for this role.

- Job Location : Mumbai
- Experience Required : 8-12 Years
- Both Side Transport (Work from Office)

Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB , Continuous improvement , process improvement, Lean Six Sigma, Automation, RPA & agile etc.

The Ops & Quality Service Manager/Sr. Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.

High Level Responsibility area

- Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
- Provides analytics support to Business Leaders both onshore and offshore.
- Drives a continuous improvement culture
- Manages the innovation/ idea generation platform “MERCURI”
- Facilitates Process Improvement trainings
- Supports the business with Quality/Operational excellence initiatives.

Responsibilities:

- Understand business processes , analyze data trends and share recommendations with stakeholders
- Showcase / share skill set & Quality service offerings with stake holders
- Analyze data on key client operational metrics to understand opportunity for improvement
- Learn and understand the domain / business to help define process metrics
- Map processes to identify non-core activities and suggest alternatives and thus help remove waste
- Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
- Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
- Be flexible to changes & continuously evaluate to adapt to the culture of the organization
- Understand and own development needs in consultation with the manager and work to achieve development goals
- Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
- Deliver Lean trainings for Band 3-5 colleagues
- Deliver need based trainings on Problem solving , Quality concepts & tools
- Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
- Identify Failure modes and help in establishing process controls
- Design and develop metrics for accurate measurement of work performance
- Baseline metrics and monitor performance
- Provide advance data Analytics as per Business Unit / Process requirements
- Identity opportunities for capacity creation
- Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
- Support business to create year on year efficiencies
- Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
- Use Six Sigma and Lean tools as required
- Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies
- Develop project roadmaps for assigned projects with minimal or no mentoring support
- Acts as a program manager for BU specific or division level programs

Education:

- Graduate in any stream
- Black belt certified

Required Experience

8-10 years of work experience

Total work experience of 5 years or more (after Graduation in any discipline)

Relevant / industry work experience of 5 years or more

Maximum experience should not exceed 10 years.

Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project

Experienced in managing multiple project teams simultaneously

Preferred Experience:

Training and Facilitation Skills and experience

Excellent oral, written, cross functional and interpersonal communication skills.

Learning ability with customer orientation and a keen eye for process improvement

Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems

Knowledge of Minitab

Knowledge of Access

Good knowledge of MS Excel , Power Point and MS Visio

Note : Interested candidates can share their CV's at Sandeep.sharma72@wipro.com (Please mention Subject line-Process Excellence for Mumbai)

  • Project Manager

    3 weeks ago

    Mumbai, Maharashtra, India SR Group Full time

    SR Group Job OpportunityWe are seeking a professional to work on a daily basis with flexible time.Key Responsibilities:Work on daily tasks with flexibility in time.Utilize professional skills to contribute to the team.Requirements:Anyone can apply.Freshers, experienced professionals, students, job seekers, housewives, and retired persons are welcome.Working...

  • Career Opportunities in Digital Management

    4 weeks ago

    Mumbai, Maharashtra, India SR Group Full time

    OverviewAt SR Group, we are seeking a skilled Digital Manager to join our team. As a Digital Manager, you will be responsible for overseeing the development and execution of digital strategies that drive business growth.Develop and implement digital strategies that align with the company's overall goalsCollaborate with cross-functional teams to ensure...

  • Business Development Manager

    4 weeks ago

    Mumbai, Maharashtra, India SR Group Full time

    Key Responsibilities:Manage daily workEnsure flexible timeSupport professional growthOur Ideal Candidate:Freshers and experienced professionalsStudents and job seekersHousewives and retired individualsWorking Environment:SR Group offers a dynamic working environment with flexible time arrangements.Our team is committed to supporting professional growth and...

  • Sr. service manager

    2 weeks ago

    Mumbai, India Wipro Digital Operations And Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified) Note : Preference will be given to the women candidates for this role. Job Location : Mumbai Experience Required : 8-12 Years Both Side Transport (Work from Office) Important : Candidate should have working experience in Process Excellence/Business...

  • Sr. Service Manager

    2 weeks ago

    mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified) Note : Female candidates are preferred for this role. - Job Location : Mumbai - Experience Required : 8-12 Years - Both Side Transport (Work from Office) Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology ,...

  • Sr. Service Manager

    2 weeks ago

    mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified) Note : Female candidates are preferred for this role. Job Location : Mumbai Experience Required : 8-12 Years Both Side Transport (Work from Office) Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology ,...

  • Sr. Service Manager

    3 weeks ago

    Mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified)Note: Preference will be given to the women candidates for this role.Job Location : MumbaiExperience Required : 8-12 YearsBoth Side Transport (Work from Office)Important: Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology ,...

  • Sr. Service Manager

    2 weeks ago

    Mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified)Note: Female candidates are preferred for this role.Job Location : MumbaiExperience Required : 8-12 YearsBoth Side Transport (Work from Office)Important: Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing ,...

  • Sr. Service Manager

    3 weeks ago

    Mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified)Note : Preference will be given to the women candidates for this role.- Job Location : Mumbai- Experience Required : 8-12 Years- Both Side Transport (Work from Office)Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC...

  • Sr. Service Manager

    3 weeks ago

    mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified)Note : Preference will be given to the women candidates for this role.Job Location : MumbaiExperience Required : 8-12 YearsBoth Side Transport (Work from Office)Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology ,...

  • Sr. service manager

    2 weeks ago

    Mumbai, India Wipro Digital Operations And Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified)Note : Preference will be given to the women candidates for this role.- Job Location : Mumbai- Experience Required : 8-12 Years- Both Side Transport (Work from Office)Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC...

  • Sr. service manager

    2 weeks ago

    Mumbai, India Wipro Digital Operations And Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified)Note : Female candidates are preferred for this role.Job Location : MumbaiExperience Required : 8-12 YearsBoth Side Transport (Work from Office)Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis...

  • Sr. Service Manager

    3 weeks ago

    mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified)Note : Preference will be given to the women candidates for this role.Job Location : MumbaiExperience Required : 8-12 YearsBoth Side Transport (Work from Office)Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology ,...

  • Sr. Service Manager

    3 weeks ago

    Mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified)Note : Preference will be given to the women candidates for this role.Job Location : MumbaiExperience Required : 8-12 YearsBoth Side Transport (Work from Office)Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology ,...

  • Sr. Service Manager

    2 weeks ago

    mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified) Note : Preference will be given to the women candidates for this role. Job Location : Mumbai Experience Required : 8-12 Years Both Side Transport (Work from Office) Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC...

  • Sr. Service Manager

    3 weeks ago

    Mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified)Note : Preference will be given to the women candidates for this role.Job Location : MumbaiExperience Required : 8-12 YearsBoth Side Transport (Work from Office)Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology ,...

  • Sr. Service Manager

    3 weeks ago

    Mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified) Note : Preference will be given to the women candidates for this role. Job Location : Mumbai Experience Required : 8-12 Years Both Side Transport (Work from Office) Important : Candidate should have working experience in Process Excellence/Business...

  • Sr. Service Manager

    3 weeks ago

    Mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified) Note : Preference will be given to the women candidates for this role. Job Location : Mumbai Experience Required : 8-12 Years Both Side Transport (Work from Office) Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC...

  • Sr. Service Manager

    3 weeks ago

    mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified) Note : Preference will be given to the women candidates for this role. Job Location : Mumbai Experience Required : 8-12 Years Both Side Transport (Work from Office) Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC...

  • Sr. Service Manager

    1 week ago

    Mumbai, India Wipro Digital Operations and Platforms Full time

    We are looking for Sr. Service Manager for Mumbai Location. (Black Belt Certified) Note : Female candidates are preferred for this role. Job Location : Mumbai Experience Required : 8-12 Years Both Side Transport (Work from Office) Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC...