Head of Operations

2 weeks ago

Delhi, Delhi, India Integrated Personnel Services Limited Full time
Job Role: Operations HeadLocation : ChennaiExperience: yearsLanguages: Hindi and English are mandatory, other languages are an added advantage.Summary :Results-driven and strategic Operations Head with a proven track record of leading end-to-end business operations, optimizing processes, and driving organizational efficiency. Demonstrated expertise in scaling operations, improving productivity, managing cross-functional teams, and aligning operational goals with business strategy.Key Responsibilities:
• Formulate business strategy with others in the executive team andImplement efficient processes, systems, and standards.
• Coordinate customer service operations and find ways to ensure customer retention.
• Oversee the implementation of technology solutions for the customers as per their Manage contracts and relations with customers, vendors, partners and other stakeholders.
• Mentor and motivate teams to achieve productivity and engagement.
• Developing and implementing long-term operational strategies that align with the organization's overall goals and objectives.
• Overseeing multiple operational projects simultaneously to ensure that employees complete them on time, within budget and to the desired level of quality.
• Identifying and mitigating operational risks, ensuring that the organization can function effectively and overcome unexpected challenges.
• Identifying inefficiencies in operational processes and implementing changes that increase efficiency.
• Managing budgets, analyzing financial data and making informed decisions to optimize operational performance.
• Working collaboratively with internal stakeholders, external partners and customers to achieve operational goals.
• Leading and motivating cross-functional teams, setting clear expectations and holding individuals accountable for results.
• Gathering, analyzing and interpreting data to make informed decisions and identify opportunities for improvement.
• Designing, implementing and maintaining a quality management system that ensures consistent quality throughout all operational processes.
• Fostering a culture of continuous improvement where all employees can identify opportunities for improvement and contribute to ongoing operational optimization.Qualifications:
• BE EEE/ECE , Diploma EEE/ ECE , Mechatronics, Mechanical.
• Good communication skills with ability to interact with customers at senior levels.
• Experience in Team Building and Team Management.
• Some experience in Sales will be preferred.If interested share your CV

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