Concierge Manager

2 days ago

North Goa, India Indulge Full time
Concierge Manager
INDULGE is a premier concierge service catering to ultra-high-net-worth individuals across the globe. We specialise in providing bespoke services that meet the unique needs and desires of our distinguished clientele. As a Concierge Manager, you will be part of our core lifestyle management team, overseeing a group of concierge executives and ensuring the seamless delivery of personalised, high-touch service to our elite clients. This role requires a deep understanding of luxury, strong leadership, and the ability to manage a team operating across rotational shifts to offer 24/7 service.

This role involves rotational shift management to ensure continuous support for our global clientele. The three operational shifts are:
Morning Shift: 9:00 AM – 6:00 PM
Evening Shift: 3:00 PM – 12:00 AM
Night Shift: 12:00 AM – 9:00 AM

You must be open to working across all shifts as part of a rotating roster, including weekends and holidays, to meet client needs.

Supervise daily concierge operations and ensure consistent, exceptional service delivery across all shifts.
Mentor and guide a team of lifestyle executives to uphold service standards and handle client requests across time zones.
Collaborate with a network of premium vendors, partners, and service providers to meet client demands promptly.
Stay ahead of global luxury trends, exclusive launches, and experiences to curate timely recommendations.
Implement service SOPs, performance tracking systems, and client feedback loops to continuously raise service quality.
Generate reports and insights on client satisfaction, service usage, and team performance to inform business strategy.

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Minimum 1-3 year of experience in luxury hospitality or client servicing. (Open to relocating to Goa.
Proven ability to lead high-performing teams and deliver white-glove service in a fast-paced environment.
Strong connections in the luxury space, with access to exclusive experiences, venues, and services.
Tech-savvy with proficiency in CRM tools, Microsoft Office, and client communication platforms.
Willingness to relocate to Goa and work across rotating shifts including nights and weekends.

Competitive salary and performance-based incentives
Continuous professional development and career growth
global or apply via LinkedIn.

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